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      2,464 lowongan kerja Customer Service

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      IDR 3.000.000 - 4.000.000
      * Membina hubungan baik dengan klien/pelanggan. Sehingga merasa puas, senang, dan juga semakin percaya. * Customer service harus menyiapkan formulir ataupun brosur untuk tamu/klien, serta ikut membantu mengisi formulir. * Memberikan berbagai informasi dan kemudahan-kemudahan kepada tamunya, juga sebagai tempat menampung berbagai macam keluhan, keberatan ataupun sebagai tempat konsultasi * Membantu memberi penjelasan kepada klien secara jelas, lugas dan tepat * Mampu berkomunikasi dengan baik * Melakukan pekerjaan administrasi yang berhunbungan dengan pengelolaan data aset Pengelolaan data karyawan untuk setiap bulan * Memiliki mental yang kuat dalam melayani klien, sebab akan memberikan kepercayaan diri yang lebih baik, dapat memberikan keyakinan dan menimbulkan sifat kejujuran maupun tanggung jawab yang besar terhadap apa saja yang dilakukannya * Energik dan juga gesit * Rasa humor dan selalu ingin maju * Mampu mengendalikan diri sendiri * Tidak mudah marah atau tempramental * Tidak terpancing untuk berkata-kata ataupun berbuat kasar * Memiliki jiwa Sosial yang tinggi * Bijaksana * Mempunyai budi pekerti yang tinggi * Pandai bergaul dan bersosialisasi dengan siapapun * Dapat bekerjasama serta berkomitmen dengan berbagai macam pihak
      4 bulan yang lalu
      1. Learn and knowing all products are marketed by IndoGold 2. Provide individual daily report 3. Responsible with services which received by customers 4. Maintain good relationship with customers and partners 5. Doing administration job like print, filing, input transaction and packing. 6. Manage all incoming entries across channels including phone calls, emails, chats and social media.
      17 hari yang lalu
      IDR 4.000.000 - 6.000.000
      * Handles calls as the first contact with end customers * Interacts with customers, including recording, categorizing, classifying, resolving, and closing customer requests and complaints * Handles calls as the first contact with clients * Generating reports of shipment and SLA to clients (daily or weekly) * Monitoring orders and shipment/delivery * Monitoring pending shipment * Responding to quieries of each package from clients * Resolves incident requests, including troubleshooting, escalating if necessary, and applying a fix or workaround * Oversees all incident requests including claims * investigates incident to ops, vm, return team * pushing pending/backlog, investigate late/lost packages to vendors
      8 hari yang lalu
      We are seeking an experienced Head of Customer Service Center to support the continued growth within the solutions business in the area of finance and technology. The successful candidate will report directly to CEO and CTO, work closely with all managers, section heads and leaders and other head office teams. Liaises directly with distribution and retail teams along with external personnel, vendors and subs contractors. Responsibilities include : * To lead, motivate and develop the operational management teams * To set up the customer service system and process * To meet thir party, vendors and contractors. * To promote a cultural of excellence in respect of quality, customer service and continuous improvement * To be aware of regulatory change applicable to your areas and to help implement those changes effectively * Liaise with external client and end user to ensure satisfactory provision of service
      sebulan yang lalu
      - FOR MANAGING POSITION: You need to be able to provide coaching and program planning in views toward improving the customer service division. Also,liaising with other teams to resolve errors/discrepancies to deliver solutions and strive for continuous process improvement; and alwaysexceeding service quality standards - - - - Provide an exceptional, accurate and timely client experience during every interaction, with end to end accountability - Work collaboratively with internal teams to ensure quick resolution - Participate in regular team workshops to provide feedback regarding process improvements and to improve the client experience - Prospecting new leads coming through CARSOME CMS and inform them about the value/market price of the customers' vehicles to be sold - through: Phone / Email / Live Chat - As a representative you need to learn about the dynamics of automotive industry in Indonesia - new cars, second hand cars and fast-moving cars - Proactive at resolving customers' problems in regards to selling their vehicles and be confident in giving fair valuation based on CARSOME's proprietary data on pricing
      2 bulan yang lalu
      IDR 2.700.000 - 3.200.000
      * Menerima dan menyambut kedatangan tamu sesuai SOP. * Menerima dan menghubungkan telpon masuk kepada pihak yang dituju, termasuk mencatat telepon keluar dengan cara sopan dan santun. * Menyampaikan pesan kepada pihak Eksternal maupun Internal. * Melakukan tugas dan fungsi resepsionis lainnya.
      22 hari yang lalu
      0
      * Manage a team of approximately 5 Customer Support Agents * Mentor and help your team members to provide an exceptional customer experience, as measured through internal quality assessments and customer satisfaction surveys * Manage your team to complete projects that enhance the customer experience and growth of the business * Build a high-performing team that exceeds benchmarks in productivity and quality * Lead projects that will help Seekmi improve on an as needed basis * Help plan for the future and growth of the SeekMi Customer Support Center * Obsess over your team to drive positive morale * Experience working with small business owners * Willing to be flexible with your working hours.
      23 hari yang lalu
      IDR 3.500.000 - 4.000.000
      Tanggung Jawab : * Rekapitulasi penjualan partner setiap minggu. * Melakukan stock opname setiap minggu. * Melakukan verifikasi pembayaran dana menyiapkan pengiriman order setiap hari. * Menanggapi pertanyaan, keluhan serta memberikan rekomendasi fashion untuk pengguna. * Cepat tanggap dan sigap dalam memberikan solusi dari setiap permasalahan pengguna.
      2 hari yang lalu
      A foundational member on a fast-growing sales team at a venture-backed company. Urbanhire solves the #1 challenge for every CEO: hiring. Recruiting is a hot market, and Applicant Tracking Systems like Urbanhire are in high demand. At the same time, hiring has never been more competitive and costly, making talent solutions that improve a company’s hiring ROI incredibly valuable. Urbanhire is the first hiring software in Indonesia that is mobilizing the entire company to collaborate on hiring. We’re the only solution designed to engage managers, who are incredibly crucial stakeholders, more deeply in the process. By supporting a true partnership between recruiters and managers, we’re able to make hiring faster, higher-quality, and more embedded into a company’s core culture. We are seeking a resourceful, driven, results-oriented customer success officer. This is a sales support role where you'll have the important duty of making our clients happy. You'll teach them how to use our system, and follow up on their inquiries either by chat support or by phone. You will also do some follow-up calls to convert trial users to become clients. This is an opportunity for someone who wants to be part of something big and transformative, not just a job for someone looking to pay out as easily as possible. You’ll see professional development in several dimensions, including the ability to step up and help lead if you prove you’re ready. Responsibilities * Be a team member of the customer success team in making sure the clients maximize their time on the platform * Respond, troubleshoot and answer clients inquiry on the chat support * Call clients and follow up to make sure all issues are resolved * Call potential clients to introduce Urbanhire and enroll them on Free Trial * Follow up potential clients with free trials that are ending soon * Assist the team to convert trial users to paying customers * Be the sound and voice of the company * Be the voice of customer to the technology development team
      7 hari yang lalu
      * Manage and coordinate vendor processes and methods to approve vendors. * Ensure to track, measure, report and evaluate vendor performance. * Troubleshoot all vendor problems and present to management as required. * Identify improvement areas as well as prepare solutions. * Identify and implement continuously enhance efficiencies associated with vendor management and produce fulfillment. Participate to formulate workflow processes, methods and policies for applying vendors * Perform as functional bridge amongst external vendors and the company.
      14 hari yang lalu
      IDR 1.500.000 - 2.000.000
      - Menelepon dan verifikasi data ke customer - Menawarkan produk-produk finansial via telepon - Mengisi formulir dengan menggunakan program komputer yang tersedia - Memastikan aplikasi terisi dengan lengkap - Memastikan customer yang mendaftar ditindaklanjuti dengan cepat dan tanggap
      6 hari yang lalu
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