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      767 lowongan kerja Customer Service

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      Posisi ini memiliki peran yang sangat penting untuk membantu dan memberikan layanan yang menyenangkan untuk pengguna Qlapa.com setiap harinya. Tanggung Jawab 1. Menjawab pertanyaan pengguna yang berhubungan dengan proses jual-beli di Qlapa.com 2. Menanggapi keluhan pengguna terkait Qlapa.com 3. Menindaklanjuti kendala pembayaran 4. Mengembangkan hubungan yang baik dengan pengguna Qlapa.com
      17 hari yang lalu
      Objective: In general, defining and building a world-class customer experience center of excellence for OMS through digital channel Responsibilities: * Identify and integrate Alternate Digital Channels of Communication to support our Customers and reduce Live Agent contact, e.g social media, interactive self-help tools, video and chat, etc... * Acts as liaison with IT, Networking and Engineering teams to ensure seamless integration with existing systems * Be an advocate for the customer through all our customer journeys, assuring their needs and expectations are addressed. * Identifying areas of dissatisfaction in the experience and partner with cross functional teams to develop plans, make improvements to the experience and monitor impacts. * Analyzes daily and monthly Metrics for all Digital Channels of Communication and makes any needed adjustments to ensure that department goals are met * Develop Monthly Scorecards for each Channel of Digital Communication * Support Supervisors with customer’s escalations and find solutions * Communicate processes, updates and daily reminders * Recommends hiring and releasing of Supervisors and Agents to the Director * Coach and develop leaders and agents in non-traditional contact methodologies * Establishes and maintains a system for providing feedback to agents via, scorecards and monitoring reports. * Keeps abreast of new company products, services and procedures and ensures thorough communication to their team. * Maintains positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment. * Work with management on customer service initiatives.
      19 hari yang lalu
      * Responsible for E-commerce customer service * Handling incoming customer service calls, emails, and chat * Processing orders, returns, and refunds * Tracking dropship orders to customers and verifies delivery * Preparing customer service reporting logs to improve customer experience
      24 hari yang lalu
      Seeking qualified customer service representative who can talk professionally with high net worth person and society with a high customer focus,integrity and the ability to resolve problems in a timely manner. The perfect candidate is a super friendly professional who loves to work with people. Prefer Female with minimum experience as contact center officer 3 years. Responsibilities * Respond to inquiries from customers regarding past, current and pending orders * Conduct regular customer service follow up to ensure daily assistance to all of our customers * Managed and arranged daily customer requirements in a timely manner * Solve customer issues * Answering phone calls, faxes, and emails Filing paperwork * Solve customer issues * Upkeep office equipment * Willing to work in a shift schedule * Willing to be deployed to the customer premises * Willing to work outside regular working hours * Willing to work 6 days in 1 week.
      2 bulan yang lalu
      Objective: The Customer Service Manager’s primary functions are managing the customer service department and customer requirements related to OMS products Responsibilities: * Track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle * Optimize interactions from the customer's perspective and propose initiatives to foster customer acquisition and loyalty * Manage customer experience by create a strategy that encompasses all customer touchpoints * Manage the team of Customer Success and Customer Service staff through the use of traditional channels, such as phone calls, text as well as social media, live chats and other emerging communication mediums * Continuously review and identify gaps in the processes, address any concerns and monitor the results * Act as the champion of change and lead prioritized service delivery improvements to improve customer experience across OMS customers / users * Communicate regularly with team leader and senior management of progress, changes and results * Constructively and continually challenges organizational norms, looks for creative solutions to deliver tangible improvements * Implement and monitor improved governance, standardized process and procedure
      19 hari yang lalu
      Objective: To develop a verification plan, provides inputs for design-for-testability, and drives testing. Works with the Commercial and Tech-Product teams to determine requirements for both datasheet-level and system-level testing and to drive product-level characterization and comprehensive data collection necessary for yield improvement activities Responsibilities: * Receive inbound calls including sales leads and calls from current and potential customers of OMS. * Place outbound follow-up calls to sales leads, explain the benefit of OMS product and services and persuade potential customers to complete and submit an application also gathering more required documents * Communicate with customers in writing. Prepare standard documents to sign up customers based on OMS standard templates * Answer questions about our service and the company to sales leads and provide status updates to existing customers and ensure customer understanding and satisfaction * Assist customers with any problems experienced with our service and inform the appropriate team member to find a solution * Update our customer database after each customer contact * Meet Quality Assurance Requirements and other key performance metrics
      19 hari yang lalu
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