A foundational member on a fast-growing sales team at a venture-backed company.
Urbanhire solves the #1 challenge for every CEO: hiring. Recruiting is a hot
market, and Applicant Tracking Systems like Urbanhire are in high demand. At the
same time, hiring has never been more competitive and costly, making talent
solutions that improve a company’s hiring ROI incredibly valuable.
Urbanhire is the first hiring software in Indonesia that is mobilizing the
entire company to collaborate on hiring. We’re the only solution designed to
engage managers, who are incredibly crucial stakeholders, more deeply in the
process. By supporting a true partnership between recruiters and managers, we’re
able to make hiring faster, higher-quality, and more embedded into a company’s
We are seeking a resourceful, driven, results-oriented customer success
officer. This is a sales support role where you'll have the important duty of
making our clients happy. You'll teach them how to use our system, and follow up
on their inquiries either by chat support or by phone. You will also do some
follow-up calls to convert trial users to become clients.
This is an opportunity for someone who wants to be part of something big and
transformative, not just a job for someone looking to pay out as easily as
possible. You’ll see professional development in several dimensions, including
the ability to step up and help lead if you prove you’re ready.
* Be a team member of the customer success team in making sure the clients
maximize their time on the platform
* Respond, troubleshoot and answer clients inquiry on the chat support
* Call clients and follow up to make sure all issues are resolved
* Call potential clients to introduce Urbanhire and enroll them on Free Trial
* Follow up potential clients with free trials that are ending soon
* Assist the team to convert trial users to paying customers
* Be the sound and voice of the company
* Be the voice of customer to the technology development team