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      79 lowongan kerja homecredit

      Responsibilities : · Evaluate and assign cases to field staff based on the geography and their availability · Coordinate field staff over phone, email and other communication tools · Support Field Verification Executive in case location is not clear/not sufficient data in system (google maps, callback to applicant, etc.) · Process results of home visit check through e-mail / or telephone call and update the information in internal tracker(s) · Work with provided tablet and relevant application to process and log infromation about the cases assigned · Receive, process and report on Home visit requests · Pick Up Document in POS · Receive requests for marketing material/POS Logistic and IT equipment delivery, provide receipts of hand over the material from POS. · New POS opening - GPS coordinates · POS Recommendation/POS Hunter · POS Health Check · Monitor maintainance SLA of Pick up document, Jakarta-depok same day, bekasi,bogor, tangerang bandung D+1 · Verify and archive hard copies of documents supporting the transactions · Report and escalate all processes and issues to Team Leader · Provide timely and accurate reporting · Process ad-hoc requests from Supervisor · Constantly learn new processes and improve perfromance on existing processes · Adhere to the Code of Conduct · Work with Operations and Risk analyst teams to analyze processing times, results and other process parameters. Requirements : · MS Excel knowledge (Basic) · MS Word knowledge (Basic) · Experience with managing documents · Experience dealing with customers over phone · Experience working with documentation · Effective communication skills – written and verbal · Team player · Administrative skills · Consistency, accuracy and attention to detail · Fast learner · Adaptable to changes · Focus on results and ability to deliver
      2 hari yang lalu
      Responsibilities: * Development of new website and tools according to business requirements * Support and monitoring of website deployed to production environment * Improvement and maintenance of deployed website/web application according to new changes * Track and monitor system/bug issues * Provide application support for business users and internal customers * Perform software tests Requirements: * More than 2 years of experience in web development * Highly proficient in designing and coding responsive web using JavaScript, AJAX, jQuery, XML, HTML5 and CSS3 * Proven UI experience * Familiar using .NET programming language * Familiar with Kentico CMS is a big plus * Experience with SQL Query * Experience with web service / REST API * Experience with JavaScript framework (e.g. AngularJS, ReactJS, NodeJS, ionic) * Experience working in an Agile/SCRUM web development * Experienced as a Full stack web developer * Fully comfortable working in English, both written and spoken. * Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology or equivalent.
      2 hari yang lalu
      JOB DESCRIPTION Objectives: Manage all assigned projects within the company as well as coordinate and ensure timely quality delivery of deliverables to related functional projects. Ensure proper time / resource / cost management as well as maintain proper documentation repository and keeping the relevant staff and stake holder informed about project progress, issue and risks. Responsibilities: PROJECT MANAGEMENT 1. Manage assigned project to meet project goals and manage scope, cost, time and quality aspects of the project 2. Identify key stakeholders and team members for projects needed and assign individual responsibilities for delegation of responsibility and project could implement as plan 3. Create and execute project plans and revise as appropriate to meet project goals 4. Track project progress and document project actions, risks, issues and decisions and escalate where appropriate to ensure that all project execute as plan 5. Create profit / loss analysis and project budgets and track project performance against budget to ensure all project budgets execute as plan 6. Maintain project documentation repository up to date to reflect latest update organization situation 7. Document lessons learned, develop action plans to address lessons learned to gather data for improvement on the next process or next project 8. Track actual spend against assigned project budget to ensure all project budgets execute as plan 9. Resolves scheduling and resource conflicts to ensure every project can be executed as plan PEOPLE MANAGEMENT 1. Manage and motivate project team members to achieve and deliver project as plan 2. Consistently acknowledge and appreciate team member's contributions in order to keep their work motivation and ensure creating conducive working environment COMMUNICATION 1. Hold team meetings to keep staff up to date with project progress to ensure project deliver as plan 2. Circulate updated project plans, meeting minutes, project status reports and other relevant information to project team, SMT and steering group to ensure relevant management approve the project plans. 3. Escalate project risks and issues to appropriate level of management to get a decision how to solve it. 4. Effectively communicate relevant project information to SMT and Steering group to get relevant feedback to improve the process of the project team Requirements: 1. University degree (can be substituted by extensive work experience in below areas) 2. Minimum of 5+ Years proven experience in a middle/senior management position of equivalent dimension. 3. MS Office tools (expert in Excel, Word and PowerPoint) 4. MS project expert knowledge 5. Effective communication skills – written and verbal 6. Negotiation skills 7. Good analytical skill and detail oriented. 8. Excellent planning and organizing skills 9. Flexible problem solving skills 10. Ability to prioritize and delegate tasks
      2 hari yang lalu
      Responsibilities : · Design, administer and optimize company servers and system related components to achieve high performance, reliability and availability. · Performing technical evaluations, analysis, and troubleshooting for all servers. · Reports any deviation/problem/outage to superior and other units, provides regular reporting. · Ensures high level of security of IT infrastructure. · Performs daily system monitoring, verifying availability of all hardware, server resources and key processes, reviewing logs, and verifying completion of scheduled jobs. · Plans and implements server upgrades, maintenance fixes, and vendor-supplied patches. · Minimizes activities with a negative impact on operation; maintenance windows are always discussed with the affected departments. · Manages enterprise directory services and supporting server infrastructure. · Reviews the use of hardware, load of servers and storage capacity, provides capacity analysis as an input for proper planning. · Participates on IT projects related to IT infrastructure. · Solves user request and complaints, is part of Helpdesk processes, provides on-call support. · Maintains operation documentation of architecture and settings. · Prepares written materials (e.g. procedures, reports, guidelines, etc.) for the purpose of documenting activities and providing guidelines and help for the users. · Ensures the compliance with license and other agreements. · Defines local standards, ensures the global standards are met. · Cooperates with Group Middleware department, Windows and UNIX Department and other IT teams located in Czech Republic and other countries. · Cooperates on business continuity and disaster recovery planning. Requirements : · Very good level of English, able to communicate on daily basis with foreigners. · At least three years’ experience in System Administration. · Practical experience with administration of Windows and Unix servers, also in virtualization environment (VMware). · Experience with the core systems – LDAP, messaging (MS Exchange, Zimbra), file and print, DNS, DHCP, and proxy backup. · Scripting experience (e.g. Windows PowerShell & Bash Scripting), experience with databases. · High level of PC skills - documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases. · Reliable and independent person.
      2 hari yang lalu
      Responsibility : * Manage complaints process, work with internal and external parties to resolve complaints as soon as possible. * Advocate excellent customer experience throughout the whole company * Adhere to documented processes and manage tasks within agreed SLAs and deliver on KPIs. * Log, categorize and follow up resolution of customer complaints Prepare materials for complaints committee Prepare internal and external reporting on complaints Requirement : * University degree (can be substituted by extensive relevant work experience) * English communication (Advanced) * MS Excel knowledge (Advanced) * MS Powerpoint knowledge (Advanced) * Experience in process quality control and measurements * Experience with managing documents * Experience with setting Service levels, KPIs and thresholds * Experience from Operations * Customer Experience improvement program design or implementation * Advanced reporting suits development and implementation experience * Experience from Finance industry * Proven track record of identifying process improvements opportunities using data analysis * Knowledge of the Indonesian Finance industry * Experience with providing suggestion and recommendation to senior management over the trends, finding, set of data and formulating the improvement plan
      2 hari yang lalu
      Responsibilities: · Provide support to Sales Agent in the field and ensure every sales documentation process is handle properly according to the policy and procedure. · Handle incoming orders from sales agent via telephone and or email about any issue or matter to SA. · Make a call to SA related to daily campaign / project, monitoring the new SA (0-90 days) performance and issue, raw data campaign and remind SA about sales contract uploading · Make a call to SA based on request from other internal sales department. Requirements: · Diploma Degree · Good PC skill · Good knowledge of MS Office · Detail person · curious and precise · Good Personal & effective communication
      2 hari yang lalu
      Responsibilities : * Develops and manages ETL scripts and PL/SQL procedures in Oracle DWH * Develops and maintains reports and dashboards in OBIEE or BI Publisher * Develops new software and tools according to business requirements * Supports software deployed to production environment * Participates on requirements gathering and analysis * Creates and manages system documentation Requirements : * Fluent English, written and spoken * Strong IT background * Bachelor or equivalent degree * Attention to details * Experience in bank or finance company is welcome * Ability to identify, track and see issues through to resolution * Analytical mind which is able to process information logically * Strong Oracle SQL and PL/SQL knowledge * Knowledge and experience with reports and dashboards preparation (ideally on Oracle OBIEE platform) * Linux scripting, XSLT and VBA knowledge is an advantage * Data modeling and OLAP understanding is an advantage * High level of PC skills - documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases
      7 hari yang lalu
      Responsibilities: * Create and organize ticket about incident and request based on Service Desk processes and ensure all request and incident are assign to proper solver, if necessary, involves support from external suppliers * Monitors main helpdesk email address and phone to ensures it works all the time and all requests are processed continuously * Keeps overview of actually open tickets, follow-up all tickets in order to not breach SLA (resolution time), reminds solvers about long time open issues, if needed, escalates them to Team Leader and re-assigns tickets to another solver so every open ticket is solved within SLA * Cooperates in maintenance works activities to give information to employee. * Communicates effectively with users about solution,advices and maintenance works activities in non-IT language Requirements: * Bachelor degree majoring in IT. * 2+ years experiences in IT Helpdesk / IT Support * Good oral communication and documentation skills * Practical experience with administration of Windows or Unix operating systems * Knowledge of IT operation processes – service desk, service delivery, asset management * High level of PC skills - documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases. * High initiative, reliable and independent person
      7 hari yang lalu
      Responsibility : * Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target. * Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance. * Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission. * Work with CRM Telesales Manager to monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target. * Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job. Requirements : * Bachelor’s degree in any field; at least 3 years working experience as Team Leader or Superisor in Telesales or Customer Service from Banking/Finance industries with experience in leading big team. * Track record of building excellent service level, KPI’s and thresholds. * Proven track record to lead and direct the telesales team to make high sales and to obtain excellent records in call quality and sales delivery. * Able to directs / dealing customers over the phone for the telesales team as they contact customers via the telephone to make sales transactions and support field sales. * Excellent monitoring call time, call quality, and revenue targets. * Strong to built and lasting relationships with customer over the phone in order for them to not only make one time purchase, but continuous purchase as this increases company sales. * Fluent communication in English , verbal & written. * Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment. * Well versed skill(s) in Microsoft Office ( Word, Excel, Power Point ) & Powerpoint is a must. * Excellent & effective English communication skills. * Willing to work in shift time 07.00 - 02.00 PM and 02.00 -21.00 PM.
      14 hari yang lalu
      Resposibilities : * Obtain and maintain a thorough understanding of the financial reporting and general ledger structure so that every report is align with accounting principles. * Review periodic report and ensure the report is accurate and delivered in timely manner. * Assist the Controller in monitoring and checking all fixed assets such as recording, tagging and opname. * Collaborates with the other finance team to support overall finance department goals and objectives. * Assist in development and implementation of new procedures and features to enhance the workflow of the department. * Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy. * Work as main contact for daily audit to ensure a clean and timely year end audit. * Overview current process in fixed asset and enhance the existing fixed asset procedure. * Supervise the accounting team to ensure all financial reporting deadlines are met. Requirements : * Bachelor degree in Accounting. * Have experience minimum 5 years in accounting area, with minimum 3 years as manager level. * Good knowlegde for both local GAAP and IFRS. * Has good analytical and problem solving. * Has strong communication and interpersonal skills to be able to comunicate with management and other business units. * Able to work independently, has self- motivation and reliability. * Able to multi task, work under pressure and meet tight deadline. * Adaptable to changes and proactivity. * Detail oriented & accurate. * Certified Chartered Accountant (will be nice to have)
      14 hari yang lalu
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