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      96 lowongan kerja homecredit

      Responsibilities : * Works with POS Loan, Online and Credit Card Product team to develop relevant insurance / protection products * Develops new insurance / protection product concepts, product designs and features and tests them internally as well as with customers (in cooperation with R/D Insight Manager) * Cooperates with other departments to define end to end processes for new insurance / protection products * Co-manages (with Project Manager) project of implementing new insurance / protection products - develops project scope, deliverables and timelines, identifies risks, oversees execution of the projects and escalates issues in timely manner to superior and other relevant management * Monitors, tracks and summarizes overview of the competitor products and overview of the market * Analyzes market conditions and recent developments in the market from offline, online sources and professional network, conducts market research and takes part in customer research and interviews * Cooperates with Pricing Manager to define the right pricing for new insurance / protection products and review it time to time * Provide regular reports and updates to management * Reviews performance (sales, performance against plan) of existing insurance / protection products and related processes and proposes changes to improve customer experience and process simplicity internally * Provides briefs to Marketing Communication and Digital team to prepare campaign wording, BTL promotion materials, Online advertisement and in some case ATL campaigns. Reviews outcomes and suggests changes * Support other functions training roles to develop training materials for the SA, Operators, Collectors and other relevant roles in the company * Cooperates with Sales, Risk, Finance, Pricing, Operations and other Marketing colleagues to prepare Product Approval Programs and change documents for HQ review and approval. Communicates actively with HQ functions to ensure timely approval of new campaigns and incorporates changes necessary * Actively works with Sales network, Key Accounts Management and Business Development team * Manages product setup in HCID core system and cooperates with IT on User Acceptance testing and ongoing management of the insurance / protection product setup in the system * Takes active part in resolution of customer complaints related to insurance / protection products, services and features desing and processes * Liaises with the insurance / protection providers by arranging regular review meetings to seek any potential problems and opportunities Requirements : * Bachelor degree in any major. * 4+ years experience in Insurance / Bancassurance Product Management or Development * AAJI / AAUI active license holder will be an advantage * Experience in planning, pricing and forecasting insurance / bancassurance / protection products and sales campaigns * Experience in analysis of effectiveness/ROI for campaigns * Ability to analyse and report/communicate results together with root cause analysis and development of enhancements/corrective actions
      2 hari yang lalu
      Responsibilities : ·Receive contract package and match numbers of contract in the list and update in tracker system ·Check and validate the completeness of supporting documents that are required ·Check critical and non-critical mistakes of contract document and client document ·Update contract status in the system (Homer Select) ·Register or return contracts and record all mistakes based on matrix in tracker system ·Prepare files for archival and and update Archival tracking in tracker system to keep all documents evidenced ·Process requests (servicing, closing) within set SLAs ·Report and escalate all issues consistently to Team Leader/Coordinator. ·Further ad-hoc tasks associated with role and tasks assigned by direct or other manager according to knowledge and skills scope of the employee (e.g. other ad hoc admin work, data entry, etc.). Requirements : ·Male or Female, Max. 30 years old ·Candidate must possess at least a Bachelor's Degree, any field. ·At least 1 year(s) of working experience in the related field is required for this position. ·Good computer literacy and fluent in Ms. Office ·Consistency, accuracy and attention to detail ·Fast learner & Adaptable to changes
      2 hari yang lalu
      Responsibilities : * Partner with managerial level to communicate, negotiate, and bring solutions to industrial conflict in the company. * Design, plans and implement a company’s industrial relations (IR) and employee relations (ER) program. * Maintain a cordial relationship with employee, relevant government body and other organization to establish harmonious working place * Up to date with all government and legislative regulation and how these relate to the HR function. * Develop strategies to prevent labor issues / disputes and its recurrence order to maintain a productive and harmonious working environment. Requirements : * Bachelor's Degree in Law and proven working experience more than 5 years as Compliance Manager from big scale company. * Experience and understanding of processes related compliant employment practices in a large organization. * In-depth knowledge in Government Regulation. * Demonstrated organizational, prioritization and decision-making. * Understand of HR system and processes. * Experience leading high-performing teams. * Ability to build relationship across various levels and functions within an organization. * Good English communication Skills. * Experience with MS Office specifically a solid working knowledge of Word and Excel. * A Master degree in a business field or Human Resources is a plus. * Having experience in financial/banking industry. * Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
      2 hari yang lalu
      Responsibilities: * Manage Sales Network in Mataram. * Responsible for sales, POS opening targets and overall expansion target achievement in assigned area. * Supervising Sales network team (SA/DSM/SDSM) as well as whole back office staff. * Conduct and lead daily / weekly sales meetings. * Conduct weekly coordination meeting with supporting team (IT, Risk, HR). * Regularly report to Sales Network Manager and provide insight to market information, propose strategy and plan to improve city sales performance. * Reports to doted line managers from HQ. * Performing sales audits. * Represent HCID with business partners and suppliers. * Performing market visits. * Responsible for sufficient and on time hiring of staff. * Matrix management of all city based staff from all departments. * Ensuring proper attendance of office based staff and audits of attendance records. * Responsible for petty cash management, adherence to expenditure policies of all subordinate staff and timely expense reporting and clearance. * Maintain good condition of the company property in city office and that it is used in accordance with the company values. * Responsible for compliance with government and local rules and regulations. * Responsible for promoting Home Credit values and compliance with values in the city office. * Ensure safety of staff in the city office and maintenance of the health and safety standard and evacuation plans. Requirements: * Bachelor’s or above degree in any filed; At least 5 years experience as Branch Manager in Leasing/Multi finance/Financial/FMCG Industry. * Track record of building excellent relationships in retail channel development. * Strong knowledge of Mataram area and have networking around Indonesia. * Ability to analyze and understand market situation and potential sales situation analysis. * Excellent leadership, negotiation, influence, mediation & conflict management skills , persuasion and networking skills. * Sales management experience. * Strong organizational, multi-tasking, and time-management skills. * Self-starter and highly motivated to drive and build business. * Good business and industry understanding. * Language: Bahasa Indonesia (native) & English (fluent); Very good communication and presentation skills. * Willing to be placed in Mataram. * Possess motorcycle & SIM C.
      2 hari yang lalu
      Responsibilities: * Manages team of Desk and Field CRS Quality A. Quality Process 1. Responsible of all audit process on all CRS division. 2. Set Up process and develop the evalution reporting for audit process 3. Control and Monitoring the process on Desk, Field and Receipt Book audit 4. Ensure having enough capacity to the process B. Development 1. Develop and initiate policy to be implement that need to be communicated to all the CRS division. Supporting training process 2. Do Calibration process with Desk and Field in order to have more better process. 3. Program Evaluation 4. Documented all Quality reporting process and Policy Process. 5. Evaluate the effectiveness trough Feedback Requirements: * Training experience (at least 2 years) – conducting trainings and creating training materials. * Experience with team management. * Experience from collections * English – written and spoken
      2 hari yang lalu
      Responsibilities : * The incumbent will be an HR Representative and dedicated to all department for end to end HR work process. * Coordinate closely with centre of expert in HR for any kind issues and provide the resolution for the department attached to. * Required to consider staffing logistics and take responsibility for recruiting staff for the organisation. * Involves employee orientation, development and training, welfare, safety, wellness and health and counselling. * HR policy development and documentation inline with the company’s corporate vision. * Involved in performance management working closely with senior management within the organisation. * Required to develop compensation and benefits systems that fit the company’s HR responsibilities. * Key member of any decision making process regarding employee communication and the originator of any content sent to employees. Requirements : * Bachelor’s or above in Human Resources Management , Pychology or equivalent. Hold qualifications related to human resources will be an advantage. * At least 5 years experiences in the same fields for medium – big scale company with good comprehension in HR Work Process. * Having exposure in Industrial Relation and Employee Relation. * Understand the legalities of business law in relation to HR and employee employment rights and how to apply them within day-to-day work, company policy documentation and staff welfare. * Has a good maturity level to deal with complaints and confident to deal with high level position person & expatriate. * Must be able to analyse and present information in such a way that is understood by everyone within the organisation. * Extremely well organised and methodical in approach to problem solving and be able to manage filing/database system. * Excellent communication skills are a pre-requisite for a HR Generalist as you will be dealing with employees on every level. * Must be able to operate Microsoft Office and be familiar with any other software pertinent to the industry. * Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
      2 hari yang lalu
      As part of Big Data team, you will be working on building a legacy towards Home Credit group. We believe that information is everything, and data are part of it. We are looking for candidate who has passion for data, who will go extra-mile to extend his/her knowledge, and willing to share insights to others. Your contribution to Big Data team will ensure Home Credit Indonesia position as a data-driven company, to help people fulfill their dreams and ambitions in a financially secure way, by providing innovative consumer finance services. Data Engineer Data Engineer is one of key-role in Big Data team. You will provide consultation in building Enterprise Data Lake from scratch, find the best approach to collect, transform and stored data, maintain scalable but stable platform, and work together with team to implement models. RESPONSIBILITIES: * Establish Enterprise Data Lake. * Write automated job for data collection, with a proper monitoring and notification system. * Integrate to various data sources: Databases (Relational & NoSQL), Text Files, Web Services, Emails, Log Files, Websites, Call Recordings, IVR, Cloud data sources, etc. * Transform various data formats: tables, delimited text, free text, JSON, HTML, XML, sound-wave, bitmaps, etc. * Research for optimal solution in building data lake. It could be research on software, hardware, procedures, best practices, or new data sources. * Share findings and lesson-learned to BICC team and other teams on BI Forum, with well explained documentation on Phabricator. * Implement all task and ad-hoc requests in high quality with proper analysis, code documentation (well commented and stored in Git), and high quality testing. * Provide expertise and consultation about data architecture and infrastructure. * Cooperate with Business Intelligence and other IT teams located in Jakarta and Czech Republic. * Implement machine learning algorithms provided to scalable distributed system. REQUIREMENTS: * Bachelor in Computer Science / Computer Engineering / Information Technology * Having more than 3 years of professional experience in data field, from various position such as ETL (Extract Transform Load) developer, database administrator, or EAI (Enterprise Application Integration) developer. * Able to converse in English fluently. * 2+ years of experience with SQL (Oracle, MySQL, Hive, etc). * 2+ years of software engineering experience (Java, Python, R), with Git as versioning tool. * 1+ years of experience with ETL tool (Pentaho, DataStage, SSIS, ODI, Spark, etc) * 1+ years of experience with any of Linux distro. * Basic knowledge of Hadoop ecosystem is an advantage. * Experience in NoSQL database (neo4j, MongoDB, HBase) is an advantage. * Crave for new technologies with fast learning and understanding process.
      2 hari yang lalu
      Responsibilities:·Manage the process of sales force allocations, ensure availability of properly trained staff and productive utilization of their capacity as planned and required by sales network in timely manner and in the highest accuracy level ·Ensure timely process of data upload, data update and data entry into the system related to various sales force administration processes ·Manage disciplinary process to the sales agents and DSMs as per approved disciplinary policy and special cases approved by the management ·Constantly monitor and document the attendance of all sales agents and DSMs and ensure the attendance data is up to date and the agreed process of documentations are performed accordingly ·Ensure proper segregation of duties, access control and authorization process to mitigate risk of mistakes and eliminate possibility of internal fraud and errors ·Work with internal and external parties to iimprove the service provided and ensure the same level of services provided in all geographies we operate Requirements: ·Possess at least Bachelor degree, preferred in Management, Social Sciences or Business Administration major ·Min. 1 year experience working in Human Resource and or Sales Force Management and or Sales Operations · Advanced English communication · Expert MS Office knowledge · Process oriented and Focus on results and ability to deliver
      2 hari yang lalu
      Responsibility: * Doing repayment service activity * Make planning to daily visit that are in aging bucket * Taking funds and deposit it to the bank for the customer's payment * Achieve target that has set up * Make visit report direct to system Requirements: * Male, Age 20 - 45 years old * Candidate must be possess at least Senior High School * At least 1 year of working experience as Field Collector * Has own vehicle & driving license (SIM C) * Well knowledge about Banjarmasin Area * Having good negotiation and communication skill
      13 hari yang lalu
      Tanggung Jawab: * Stand by sesuai dengan jam kerja / jadwal shift yang telah ditentukan * Menerima, memproses dan melaporkan permintaan kunjungan * Mengumpulkan keluhan pelanggan jika disampaikan melalui Field Operator * Mengumpulkan dokumen kontrak di POS (Point of Sales) * Menerima permintaan alat bantu penjualan, perlengkapan IT yang diperlukan dan mendistribusikannya ke POS (Point of Sales) * Mengikuti instruksi yang diberikan Field Administration dan Supervisor * Melaporkan dan eskalasi semua proses dan isu-isu yang terjadi pada Supervisor Persyaratan: * Maksimal 35 tahun * Pendidikan min. SMA/SMK Sederajat * Mempunyai kendaraan roda dua & SIM C * Pengalaman minimum 1 tahun di bidang survey * Mampu menggunakan komputer * Bersedia untuk mobile * Keterampilan komunikasi yang efektif - tertulis dan lisan * Mengenal baik lingkungan Palembang dan sekitarnya
      16 hari yang lalu
      Responsibility : · Manage team in field and ensure they adhere to the defined shift plan and are on standby as per defined working hours. · Ensure sufficient capacity to handle timely resolution of the requests in the given geography · Meet each field officer at least once a week, provide him with feedback on his performance and ensure follow up on identified issues · Be on standby as per the defined working hours / shift and report in time to supervisor in case circumstances outside of the Officer's control prevent him to join the shift · work with provided tablet and relevant application to process and log infromation about the cases assigned · Provide first class service to customers in the field and focus on customer experience · Receive, process and report on Home visit requests · Assess customer profile based on provided guidelines, honestly, diligently and to the best knowledge · Receive requests for Cash picku up, collect cash from customers, provide receipts, deposit in designated bank accounts same day and keep evidence of the transactions · Maintain SLA of 2 hours maximum per visit · Collect customer complaints by providing customer number to call or log complaint with Call center on customer's behalf · Maintain clean appearance, positive and polite attitude towards customers · Maintain vehicle in functioning order · Follow instructions from the Field Administration team and supervisor · Report and escalate all processes and issues to Team Leader · Process ad-hoc requests from Supervisor · Constantly learn new processes and improve perfromance on existing processes · Adhere to the Code of Conduct Requirement : · Basic computer literacy · Detailed knowledge of assigned geography · Experienced 2wheeler driver · Remote management over phone · Effective communication skills · Negotiation skills · Fast learner · Adaptable to changes · Fairness and fair play
      16 hari yang lalu
      Responsibilities : · Management of a team up to 15 people · Hold team and individual meetings to review perfomance and manage productivity of the team · Setting, monitoring and assessment of performance targets · Planning capacity requirements · Monitor available capacity utilization · Be on standby as per the defined working hours / shift and report in time to supervisor in case circumstances outside of the Officer's control prevent him to join the shift · work with provided tablet and relevant application to process and log infromation about the cases assigned · Provide first class service to customers in the field and focus on customer experience · Receive, process and report on Home visit requests · Receive requests for marketing material/POS Logistic and IT equipment delivery, provide receipts of hand over the material from POS. · Maintain SLA · Report and escalate all processes and issues to Team manager Requirements : · Male, Max. 35 years old · Advance using MS. Office · Experience with managing documents and people · Experience with setting Service levels, KPIs and thresholds · Detailed knowledge of assigned geography · Flexible problem solving skills
      22 hari yang lalu
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