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      1jt.
      1jt.150jt.
      150jt.
       

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      68 lowongan kerja homecredit

      Responsibilities: * Perform analysis in order to monitor and maintain portfolio risk & prepare regular UW reports. * Provide analysis to monitor and maintain portfolio risk. * Provide analysis and routine report by daily, weekly or monthly to monitoring & support implementation of underwriting processes. * SQL Data Mining. * SID Reporting. * Support implementation of monitoring and reporting. * Ad hoc analysis performance. Requirements: * Candidate must possess at least Bachelor’s Degree majoring in Engineering (Computer/IT), Mathematics or equivalent. * At least 2 year(s) of working experience in the similar field is required for this position, in Risk Management Field in consumer finance environment. * Well versed skill(s) in using SQL, Oracle would be an advantage. * Strong analytical and problem solving skills * Have knowledge of analytical tools such as MS Excel. * Able to communicate in English. * Good understanding of consumer finance services, processes and products. * Good understanding of market trends behavior. * Experience from the Operations department - underwriting, collections. * Anti money laundering and organized crime prevention. * Having knowledge of credit bureaus.
      2 hari yang lalu
      Responsibilities : * Handling Complaint Daily RTS/CCC, (DCRS, FCRS, Agency) coordinate with CCC * 1. RTS: communicate to TML/SPV/Manager if complaint needs some explanation or action to solve the complaint. * 2. FCRS: communicate to Manager (early) & (late) for complaint that related to FC. * 3. Agency : communicate to TML QA & Manager for complaint that related to Agency * 4. CCC: communicate to CCC related to the complaint related to RTS, FCRS and Agency. * 5. Completed case have to input in RTS Tracker and will be monitoring by CRS Quality Assistant Manager * Weekly Meeting Complaint & Weekly Committee Complaint Meeting * 1. Weekly meeting complaint : Discussing several complaints that comingfrom RTS, * 2. FCRS, and Agency together with HOC, HOS, Manager, SPV, and TML. * 3. Weekly Committee complaint: Discussing several complaints related to VIP Complaint (from all Department: CRS, Sale, AFT, Security, Legal, Finance etc.) such as complaint to OJK and Social Media. * 4. PIC Complaint handling have to input the MOM (minutes of meeting) on weekly tracker * Translation recording for weekly calibrationndling to in. * Communicate with top management to share the complaint & asking some approval Requirements: * Bachelor's degree and working experience more than 3 years in Risk Area/Collection from Multi finance Industry/Banking. * Experience in Maintains current and complete complaint. * Strong communication and interpersonal skills. * Work on problems of diverse scope in which analysis of data requires. * Critical Thinking and Problem Solving Skills. * Working team * Innovative. * Analytical Thinking
      2 hari yang lalu
      District Sales Manager – Jabodetabek Responsibility : * Manage and lead Sales agent to utilize the potential of the area of responsibility to achieve targets, grow sales, reduce and manage the risk in that area. * Meeting with Senior ASM /City Sales Manager /Area Sales Manager /Head of Sales Network to coordinate, raise and solve issue in the field. * Distribute target monthly/weekly/daily for SA based on customer traffic in the POS. * Prepare weekly working visit strategy to ensure they will meet their target. * Conduct Visit POS on daily basis to control SA performance. * Review and feedback SA daily reports to control SA performance. * Control and monitor SA's working time, performance, sales skill by communicating on daily basis with SA. * Confirm the delivery of POS Material, Marketing materials, preprinted forms to POS/SA to ensure everything is ready in POS. * Open new POSes (follow POS opening manual) to grow sales network. * Monitor, verify and consolidate SA request about POS Material at POSes to ensure every request fulfill. * Willing to be placed in all area Jabodetabek. Requirements: * Bachelor’s Degree in any filed; At least 2 years experience as Supervisor for Financial Institution. * Track record of building excellent relationships in retail channel development. * Strong knowledge of Jabodetabek area. * Ability to analyze and understand market situation and potential sales situation analysis. * Excellent leadership, negotiation, influence, mediation & conflict management skills , persuasion and networking skills. * Proven exposure in Sales & Marketing. * Strong organizational, multi-tasking, and time-management skills. * Self-starter and highly motivated to drive and build business. * Good business and industry understanding. * Language: Bahasa Indonesia (native) & English (Basic). * Willing to be mobile. * Possess motorcycle & SIM C. * Willing to be placed everywhere ( Jabodetabek area).
      2 hari yang lalu
      Responsibilities: * Evaluate and assign cases to field staff based on the geography and their availability * Coordinate field staff over phone, email and other communication tools * Support Field Verification Executive in case location is not clear/not sufficient data in system (google maps, callback to applicant, etc.) * Process results of home visit check through e-mail / or telephone call and update the information in internal tracker(s) * Monitor maintainance SLA of Pick up document * Verify and archive hard copies of documents supporting the transactions ·Work with Operations and Risk analyst teams to analyze processing times, results and other process parameters. Requirements: * Female, Max. 30 years old * Candidate must possess at least a Diploma, any field. * Good knowledge using MS Word & Excel (Basic) * Experience with managing documents * Experience dealing with customers over phone * Effective communication skills – written and verbal * Consistency, accuracy and attention to detail * Fast learner and Adaptable to changes * At least 1 year(s) of working experience in the related field is required for this position. * Preferably Staff (non-management & non-supervisor)s specializing in Clerical/Administrative Support or equivalent
      2 hari yang lalu
      Responsibilities : · Define, design and document businesses processes · Consult with internal customers (system users, managers, project team members, etc.) to identify, comment and document business needs and objectives, current operational procedures and related problems · Analyze new business requirements and ideas, compare these with current business processes, and system features, identifies gaps between · Is responsible for producing proper, and exact documentation describing business needs and request align with business processes · Assists in developing an overall change managementprocess in company · Report, and update tasks in ticketing tool · Read and interpret case management systems and functional technical literature and translates in terms understandable to the end-users · Communicate about the progress of analytical tasks to relevant parties (requestors, reported person, business users, project managers, etc.) · Participate in software testing process, cooperate with other teams involved in software lifecycle process (infrastructure team, server team, application support team, testing team, development team, etc.) · Participate in software deployments to production environment, post deployment support , helps to detect, and analyze production bugs and issues Requirements : · Excellent analytical mind which is able to process information logically · Adequate knowledge of business process from financial company (or similar segment) · Fluent English, written and spoken · Diploma, or university degree · Ability to work out of standard office hours according to company needs · Minimum 1 years’ experience in similar IT position · High level of PC skills - documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases · Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment · Self-motivated and flexible to accommodate changes in the company's business strategies · High initiative, reliable and independent person · Strong IT background, attention to details · Strong knowledge of IT and ability to learn about new software
      2 hari yang lalu
      Responsibilities : · Management of a team up to 15 people · Hold team and individual meetings to review perfomance and manage productivity of the team · Setting, monitoring and assessment of performance targets · Planning capacity requirements · Monitor available capacity utilization · Be on standby as per the defined working hours / shift and report in time to supervisor in case circumstances outside of the Officer's control prevent him to join the shift · Work with provided tablet and relevant application to process and log infromation about the cases assigned · Provide first class service to customers in the field and focus on customer experience · Receive, process and report on Home visit requests · Receive requests for marketing material/POS Logistic and IT equipment delivery, provide receipts of hand over the material from POS. · Maintain SLA · Report and escalate all processes and issues to Team manager Requirements : · Max. 35 years old · Advance using MS. Office · Experience with managing documents and people · Experience with setting Service levels, KPIs and thresholds · Detailed knowledge of assigned geography ·Flexible problem solving skills
      2 hari yang lalu
      Responsibilities : * Manage and lead team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target. * Maintain service levels and KPIs for all processes in Telesales, find and resolve the issue that delay service levels and KPIs to improve future performance. * Monitor daily / weekly and ad-hoc reports to ensure the accuracy and punctuality of report submission. * Analyze the business process in Telesales and propose solution for improvements in telesales product and process. * Support Head of telesales in implementation telesales strategy and monitor it in daily basis to ensure every process is running properly. * Monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target. * Define KPI, assess performance and provide timely relevant feedback to support their subordinates to achieve target. * Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job. * Act as a role model for staff by consistently demonstrating core values and behaviors. Requirements: * Candidate must possess at least a Bachelor's Degree, Economic , Marketing or equivalent. * At least 3 year(s) of working experience in the related position is required for this position; in consumer finance environment/Insurance/Banking Industry.\ * Experience in handling big telesales team ; provide coaching, direction, asses and evaluate team members performance focusing on sales skills. * Advanced English communication skills * Good knowledge for quality control implementation. * Experience with setting Service levels, KPIs and thresholds. * Good knowledge of MS Office : Excel, Power point. * Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
      2 hari yang lalu
      Responsibilties : * Monitor and analyze quality of phone calls based on particular standard to recommend improvement based on results * Silent monitoring of phone calls based on a particular standard and prepare\analyst reports to provide suggestions for improvements based on the results of the reports * Achieve Target on Performance management * Provide Quality management & People management and excellence admiinistration task in way of working * To communicate to supervisor and manager through report and meetings Requirements : * Bachelor Degree in any major * Have experience in collections in min. 2 years * Logical thinking, patience, attention to details * Ablitiy to work or process big amount of data * Intermediate english as an advantage
      2 hari yang lalu
      Responsibilities: * Create and prepares MIS and ad hoc analysis for CRS department — daily, weekly, monthly. * Modify developed solutions according to business / analytical needs. * Full support of department in direct responsibility (reporting adjustment / development, consultation and advising, problem solving). * Use Oracle SQL developer / PL-SQL Developer to access the data warehouse data, prepare final report in Excel. * Can detail describe process workflow in direct responsibility, knows the basic process flow of all CRS department. * Delivers reports / analysis / analytical documents in high quality and in agreed deadlines. * Can describe and explain all values in prepared reports / analysis, understand the trends of values and highlight any issues. * Prepare all data needed for reports, analysis or other process support in direct responsibility. Can maintain all data calculations in CRS analytical team. * Search, prepare, transform, calculate and extract the data from all data sources related to CRS department. * Cooperation with related departments ( Underwriting , Antifraud, IT, BICC ) For using UW scoring for CRS purposes ; Share CRS communication with AF (data availability) ;User access, tasks requesting (development — big/small) Cooperation on some process support (Mass SMS sending). Requirements: * Candidate must possess at least a Bachelor's Degree, Engineering (Computer/IT), Mathematics or equivalent. * At least 3 year(s) of working experience in the related field is required for this position, in Risk /Collection Analysis in consumer finance or Banking environment. * Preferably Supervisor / Coordinators specializing in Banking/Financial Services or equivalent. * Well versed skill(s) SQL knowledge, Advanced Excel skills (lookup functions, pivot tables / charts, validations. experience with MIS, analysis or business analysis is a must. * Experience from collections, experience with OBI, ORACLE or VBA programming * Analytical thinking, structured, organized, independent, responsible, problem solver * Good communication in English , verbal & written. * Full-Time position(s) available.
      2 hari yang lalu
      Responsibilities: · Manage the process of sales force allocations, ensure availability of properly trained staff and productive utilization of their capacity as planned and required by sales network in timely manner and in the highest accuracy level. · Ensure timely process of data upload, data update and data entry into the system related to various sales force administration processes. · Manage disciplinary process to the sales agents and DSMs as per approved disciplinary policy and special cases approved by the management. · Constantly monitor and document the attendance of all sales agents and DSMs and ensure the attendance data is up to date and the agreed process of documentations are performed accordingly. · Ensure proper segregation of duties, access control and authorization process to mitigate risk of mistakes and eliminate possibility of internal fraud and errors. · Work with internal and external parties to iimprove the service provided and ensure the same level of services provided in all geographies we operate. Requirements: · Possess at least Bachelor degree, preferred in Management, Social Sciences or Business Administration major. · Min. 1 year experience working in Human Resource and or Sales Force Management and or Sales Operations. · Advanced English communication. · Expert MS Office knowledge. · Process oriented and Focus on results and ability to deliver.
      9 hari yang lalu
      Sales Admin & Communication Manager Responsibility : * Managing all process whitin sales administration function by implementing an efficient strategy and operational activities in order to have continues improvement for end to end contrac administration which include but not limited to contract activation process, contract cancellation process, Payment to partner process in order to meet SLA. * Managing sales administration team to conduct activities for customer complaint resolution by cooperate with other department and partner (sales network, Partner, Operations Department, Risk Department). * Managing sales administration and sales communication team and work together with operation and risk department to reduce contract Mistake Error rate by setup and design a proper strategy and operational activities. * Managing all process and team within sales administration and communication department to provide excellent service desk to all function in sales and other department to resolve any incident and problem related to contract administration and payment to partner. * Managing sales communication outbound team to perform an efficient and effective regular and ad hoc campaign call to sales agent. * Act as a subject matter expert in sales department for Sales process, contract registration and underwriting Process. * Proactively to conduct continues process improvement within sales administration and sales communication department. Requirements: * Fluent in English is a must. * Minimum S1 from Business Administration/Management/Finance * Minimum 3 years experience in a managerial Position. * Strong in Managerial and communication skills, Good interpersonal relationship and able to work in a team based environment. * Must be able to balance multiple priorities and meet deadlines and stress tolerance. * Have strong analytical skills and strong and proven determination.
      2 hari yang lalu
      Responsibilities: * Provide analysis of product portfolio, POS, transactions, operations with adequate anti-fraud approach to be able to identify fraud risk trends and propose action steps. * Support implementation of antifraud processes for most critical portfolios (portfolios with biggest impact, prevention) * Perform anti-fraud reporting & monitoring to ensure quick escalation of serious fraud cases to the Management Board and HQ level * Provide data support to Investigation Officers * Implement and maintain automatic database solutions of antifraud tools * Design and adjust antifraud reports according to current needs Requirements: * Experience in Fraud Risk analysis in consumer finance environment including fraud prevention, detection and ivestigation (application and transaction fraud) min. 2 years * Experience in data manipulation / using database * Good knowledge of analytical tools such as SQL, SAS, MS Excel including VBA * Strong analytical skills * Able to communicate in English
      2 hari yang lalu
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