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      61 lowongan kerja homecredit

      Responsibilities : * Develops and manages ETL scripts and PL/SQL procedures in Oracle DWH * Develops and maintains reports and dashboards in OBIEE or BI Publisher * Develops new software and tools according to business requirements * Supports software deployed to production environment * Participates on requirements gathering and analysis * Creates and manages system documentation Requirements : * Fluent English, written and spoken * Strong IT background * Bachelor or equivalent degree * Attention to details * Experience in bank or finance company is welcome * Ability to identify, track and see issues through to resolution * Analytical mind which is able to process information logically * Strong Oracle SQL and PL/SQL knowledge * Knowledge and experience with reports and dashboards preparation (ideally on Oracle OBIEE platform) * Linux scripting, XSLT and VBA knowledge is an advantage * Data modeling and OLAP understanding is an advantage * High level of PC skills - documentation, presentation, calculation, communication, data manipulation, troubleshooting, knowledge bases
      12 hari yang lalu
      Responsibilities : * Manages the cards business in all its aspects (Policies & Procedures,process, delivery, activation, etc) and ensure every aspect is running well and within timeline. * Develop new cards products to have the best Product Mix targeting all segments in the market based on potential prospects. * Manage the cards Portfolio and all elements related to the P&L in order to optimize revenues and achieve the annual budgets. * Design and develop new products, offerings, benefits, promotions and campaigns in order to create maximum attraction, acquisition and increase spend. * Create appropriate design and develop co-branded programs with the best fit partners to ensure maximum uptake that complements our customer base,image and profile. * Develop and maintain all relationships related to cards business. Fulfill and implement any new regulatory requirements from any of these parties. * Review monthly programs and offerings to ensure and improve the effectiveness of the monthly programs in increase usage and periodical campaign targeting new acquisition while making use of any events, occasions, or seasonality offerings. * Build a solid & robust MIS and Data Analytics capabilities to submit and conduct monthly reviews with management. * Identify new opportunities in the market for collaborative and unique offerings (transportation, telecom, association affinity, etc). Requirements : * Candidate must possess at least a Bachelor’s Degree. * At least 10+ year (s) of working experience in banking and or marketing, with exposure in credit cards in financial/banking company. * Ability to manage multiple campaigns / projects simultaneously and meet agreed timelines. * Strong knowledge of the credit card market. * Budget tracking and management. * Partner relationship management skills. * Credit Cards marketing and channel management experience. * Product and Project management experience is a big plus. * Strong attention to detail. * Excellent communication skills, sense for creativity and innovation, as well as strong intuitive sense of product. * Passionate, curious, enthusiastic and flexible individual.
      12 hari yang lalu
      Responsibilities: • Supports team of field collectors from back office (allocation of cases, collection of feedback) • Proactive contacting of field staff to ensure the desired productivity • Prepare Due Letters and sent it to client by registered post. • Download report Field Collector from Google Drive • Input all report Field Collector into Homer Select • Visit Plan for collectors for New cases and PTP follow-ups. • Distribute Payment Receipt to each field Collector • Register Payment Receipt that has been used by Field Collector • Manages stock of receipt books and performs the quality checks on the filled receipt books • Prepare Letter of Assignment to Field Collector • Register and saving Collateral (vehicle license & certificate) of Field Collector • Register Letter Returns. • Register New Field Collector & prepare equipment • Verify new phone number of client (Based on FC Report) and input into CIF (Homer) • Prepares basic reports Requirements: * Candidate must possess at least a Diploma, any field. * At least 1 year(s) of working experience in the related field is required for this position. * Preferably Staff (non-management & non-supervisor)s specializing in Clerical/Administrative Support or equivalent. * Full-Time position(s) available. * Senior high school, min. Background education. * Well versed with using MS-Office, Excel & Word. * Can Make and check collection reports. * Good interpersonal skills and communication skill. * Confident and Eager to work in team, handle, resolve and timley help in resolving operator queries.
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      Responsibilities: * Identify process measurements. * Create performance management system. * Plan and collect data. * Monitor performance. * Develop dashboards. * Manage to review and analysis. * Support process management framework and methodology. * Communicate necessary changes to processes and policies within the company. * Sharing best practice between Process and QA community. Requirements: * Preferably male, max. 30 years old. * Bachelor degree (Bachelor degree will be a plus). * Able to speak English well. * Have experience work in financial service company will be a good addition.
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      Responsibilities : · Receive contract package and match numbers of contract in the list and update in tracker system · Check and validate the completeness of supporting documents that are required · Check critical and non-critical mistakes of contract document and client document · Update contract status in the system (Homer Select) · Register or return contracts and record all mistakes based on matrix in tracker system · Prepare files for archival and and update Archival tracking in tracker system to keep all documents evidenced · Process requests (servicing, closing) within set SLAs · Report and escalate all issues consistently to Team Leader/Coordinator. · Further ad-hoc tasks associated with role and tasks assigned by direct or other manager according to knowledge and skills scope of the employee (e.g. other ad hoc admin work, data entry, etc.). Requirements : · Male or Female, Max. 30 years old · Good computer literacy and fluent in Ms. Office · Consistency, accuracy and attention to detail · Fast learner & Adaptable to changes · Experience with managing documents · Experience from Operations at Finance industry · Experience working with documentation · Effective communication skills — written and verbal
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      Responsibilities: * Provide analysis of product portfolio, POS, transactions, operations with adequate anti-fraud approach to be able to identify fraud risk trends and propose action steps. * Support implementation of antifraud processes for most critical portfolios (portfolios with biggest impact, prevention) * Perform anti-fraud reporting & monitoring to ensure quick escalation of serious fraud cases to the Management Board and HQ level * Provide data support to Investigation Officers * Implement and maintain automatic database solutions of antifraud tools * Design and adjust antifraud reports according to current needs Requirements: * Experience in Fraud Risk analysis in consumer finance environment including fraud prevention, detection and ivestigation (application and transaction fraud) min. 2 years * Experience in data manipulation / using database * Good knowledge of analytical tools such as SQL, SAS, MS Excel including VBA * Strong analytical skills * Able to communicate in English
      sebulan yang lalu
      JOB DESCRIPTION Objectives: Manage all assigned projects within the company as well as coordinate and ensure timely quality delivery of deliverables to related functional projects. Ensure proper time / resource / cost management as well as maintain proper documentation repository and keeping the relevant staff and stake holder informed about project progress, issue and risks. Responsibilities: PROJECT MANAGEMENT 1. Manage assigned project to meet project goals and manage scope, cost, time and quality aspects of the project 2. Identify key stakeholders and team members for projects needed and assign individual responsibilities for delegation of responsibility and project could implement as plan 3. Create and execute project plans and revise as appropriate to meet project goals 4. Track project progress and document project actions, risks, issues and decisions and escalate where appropriate to ensure that all project execute as plan 5. Create profit / loss analysis and project budgets and track project performance against budget to ensure all project budgets execute as plan 6. Maintain project documentation repository up to date to reflect latest update organization situation 7. Document lessons learned, develop action plans to address lessons learned to gather data for improvement on the next process or next project 8. Track actual spend against assigned project budget to ensure all project budgets execute as plan 9. Resolves scheduling and resource conflicts to ensure every project can be executed as plan PEOPLE MANAGEMENT 1. Manage and motivate project team members to achieve and deliver project as plan 2. Consistently acknowledge and appreciate team member's contributions in order to keep their work motivation and ensure creating conducive working environment COMMUNICATION 1. Hold team meetings to keep staff up to date with project progress to ensure project deliver as plan 2. Circulate updated project plans, meeting minutes, project status reports and other relevant information to project team, SMT and steering group to ensure relevant management approve the project plans. 3. Escalate project risks and issues to appropriate level of management to get a decision how to solve it. 4. Effectively communicate relevant project information to SMT and Steering group to get relevant feedback to improve the process of the project team Requirements: 1. University degree (can be substituted by extensive work experience in below areas) 2. Minimum of 5+ Years proven experience in a middle/senior management position of equivalent dimension. 3. MS Office tools (expert in Excel, Word and PowerPoint) 4. MS project expert knowledge 5. Effective communication skills – written and verbal 6. Negotiation skills 7. Good analytical skill and detail oriented. 8. Excellent planning and organizing skills 9. Flexible problem solving skills 10. Ability to prioritize and delegate tasks
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      Responsibilities: * Manage the process of sales force allocations, ensure availability of properly trained staff and productive utilization of their capacity as planned and required by sales network in timely manner and in the highest accuracy level. * Ensure timely process of data upload, data update and data entry into the system related to various sales force administration processes. * Manage disciplinary process to the sales agents and DSMs as per approved disciplinary policy and special cases approved by the management. * Constantly monitor and document the attendance of all sales agents and DSMs and ensure the attendance data is up to date and the agreed process of documentations are performed accordingly. * Ensure proper segregation of duties, access control and authorization process to mitigate risk of mistakes and eliminate possibility of internal fraud and errors. * Work with internal and external parties to iimprove the service provided and ensure the same level of services provided in all geographies we operate. Requirements: * Possess at least Bachelor degree, preferred in Management, Social Sciences or Business Administration major. * Min. 1 year experience working in Human Resource and or Sales Force Management and or Sales Operations. * Advanced English communication. * Expert MS Office knowledge. * Process oriented and Focus on results and ability to deliver.
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      Responsibilities : * The incumbent will be an HR Representative and dedicated to all department for end to end HR work process. * Coordinate closely with centre of expert in HR for any kind issues and provide the resolution for the department attached to. * Required to consider staffing logistics and take responsibility for recruiting staff for the organisation. * Involves employee orientation, development and training, welfare, safety, wellness and health and counselling. * HR policy development and documentation inline with the company’s corporate vision. * Involved in performance management working closely with senior management within the organisation. * Required to develop compensation and benefits systems that fit the company’s HR responsibilities. * Key member of any decision making process regarding employee communication and the originator of any content sent to employees. Requirements : * Bachelor’s or above in Human Resources Management , Pychology or equivalent. Hold qualifications related to human resources will be an advantage. * At least 5 years experiences in the same fields for medium – big scale company with good comprehension in HR Work Process. * Having exposure in Industrial Relation and Employee Relation. * Understand the legalities of business law in relation to HR and employee employment rights and how to apply them within day-to-day work, company policy documentation and staff welfare. * Has a good maturity level to deal with complaints and confident to deal with high level position person & expatriate. * Must be able to analyse and present information in such a way that is understood by everyone within the organisation. * Extremely well organised and methodical in approach to problem solving and be able to manage filing/database system. * Excellent communication skills are a pre-requisite for a HR Generalist as you will be dealing with employees on every level. * Must be able to operate Microsoft Office and be familiar with any other software pertinent to the industry. * Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
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      Responsibilities: * Solves incidents and requests based on inputs from ticketing system and from superior. * Provides on-sites and remote support of users. * Solves Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customers. * Registers requests and incidents from users, from monitoring system and based on own observation, converts them into tickets in ticketing system. * Ensure tickets are created for every request and incidents. * Critical incidents registers also in Group ticketing system. * Assigns task to proper solver, if necessary, involve support from vendor. * Performes routine activities ex. regular checks, report, etc and participates on IT Project. * Ensure the compliance with license and other agreements, respect safety standards. * Will be located in Lampung. Requirements : * Preferably local talent from Lampung. * Good level of English (verbal and written). * Minimum 2 years experience in IT Operationsc. * Practical experience with administration of Windows or Unix operating system. * High level of PC skills – documentation, presentation, calculation, communication, data manipulation, troublrshooting, knowledge bases. * Good communication skills. * Reliable and independent person
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      Responsibilities : PEOPLE MANAGEMENT * Management of a team up to 15 people. * Hold team and individual meetings to review perfomance and manage productivity of the team. * Training, coaching of personnel to maximize potential and optimise performance. * Setting, monitoring and assessment of performance targets. * Planning capacity requirements. * Monitor available capacity utilization. * Understand strengths and weaknesses of personnel and define development plans and training needs PROCESS MANAGEMENT * Maintain service levels and KPIs for all processes. * Ensure staff availability to cover incoming call peaks and maintain call center SLAs. * Plan capacity and fine-tune process to process all outbound campaigns calling. * Ensure adherence to process manuals. * Propose process improvements. * Document standard responses to customer queries and complaints and keep the master file up to date. * Regular and ad-hoc reporting on call center processes Requirements : * Min hold Bachelor degree from any major. * Have experience working in call center or customer service team. * Have good English communication. * MS Excel knowledge (Advanced). * MS Powerpoint knowledge (Advanced). * Experience with managing documents. * Experience with quality control implementation. * Experience with setting Service levels, KPIs and thresholds. * Experience dealing with customers over phone.
      sebulan yang lalu
      Tanggung Jawab · Memberikan pelayanan kepada pelanggan melalui telepon. · Menawarkan produk kepada pelanggan. · Menyiapkan dan mendata klien yang potensial. · Mencapai target penjualan yang ditetapkan. · Menawarkan produk kepada klien. Kualifikasi · Min. SMA/D3. · Memahami & mampu menggunakan sistem komputerisasi. · Memiliki pengalaman negosiasi dengan pelanggan. · Memiliki pengalaman di di telesales/telemarketing min 1 tahun. · Memiliki kemampuan komunikasi yang baik.
      12 hari yang lalu
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