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      92 lowongan kerja homecredit

      Responsibilities : * Reporting to Senior Analyst * Provide analysis of product portfolio, POS, transactions, operations with adequate anti-fraud approach to be able to identify fraud risk trends and propose action steps. * Support implementation of antifraud processes for most critical portfolios (portfolios with biggest impact, prevention). * Perform anti-fraud reporting & monitoring to ensure quick escalation of serious fraud cases to the Management Board and HQ Level. * Provide data support to Investigation Officers. * Implement and maintain automatic database solutions of antifraud tools. * Design and adjust antifraud reports according to current needs. Requirements : * Candidate must possess at least a Bachelor's Degree, Engineering (Computer/IT), Mathematics or equivalent. * At least 2 year(s) of working experience in the related field is required for this position, in Fraud Risk Analysis in consumer finance environment. Including fraud prevention, detection and investigation (application and transaction fraud). * Experience in data manipulation / using database. * Strong analytical skills. * Good knowledge of analytical tools such as SQL, MS Excel. * Able to communicate in English. * Good understanding of consumer finance services, processes and products. * Good understanding of market and fraud trends behaviour. * Experience from the Operations department - underwriting, collections. * Anti money laundering and organized crime prevention.
      2 hari yang lalu
      Responsibility * Administers and optimizes company Voice infrastructure to achieve high performance, reliability, availability and security. * Performs technical evaluations, analysis, and troubleshooting for Voice infrastructure – data and voice networks, IP PBX, fixed, fax, voice gateways, call center and Genesys contact center solution, recording systems, E1 and SIP trunks, audio and video conferencing. * Performs daily system and key processes monitoring, reviewing logs, and verifying completion of scheduled jobs. * Reports any deviation/problem/outage to senior and other units, provides regular reporting. * Minimizes activities with a negative impact on operation; maintenance windows are always discussed with the affected departments. * Perform implementation of the new systems, upgrades, maintenance fixes and patches in order to ensure efficient operations. * Maintains operation documentation of architecture and settings. * Prepares written materials (e.g. procedures, reports, guidelines, etc.) for the purpose of documenting activities and providing guidelines and help for the users. * Responds to inquiries from various sources (e.g. staff, administrators, vendors and service providers, etc.) to provide technical assistance and support. * Solves user request and complaints, is part of Helpdesk processes, provides on-call support. * Cooperates with Group Architects, Group Security, Group Network department and other IT teams located in Czech Republic and other countries. * Cooperates on business continuity and disaster recovery planning. Requirement * Very good level of English, able to communicate on daily basis with foreigners. * At least three years’ experience in networking (TCP/IP, routing, QoS, VPN, rules) and voice communication (Voip gateway, Asterisk/Elastix, PBX management, Genesys call center operation support). * Experienced in complex technical project implementation, managing various suppliers and partners. * Knowledge of principles of IT systems, systems architecture, high level of PC skills. * High initiative, reliable and independent person, high attention to detail.
      2 hari yang lalu
      Responsibilities : * Create design for HR marketing materials both online & offline media. * Make video for HR marketing purposes. * Meet tight deadlines for each design / project assigned. * Responsible to posting job vacancy through the social media. * Responsible to sort and sourcing through job posting. * Conduct Administrative Process for the candidates. Requirements : * Candidate must possess at least Diploma or Bachelor in Art/Design/Creative Multimedia or equivalent. * Required skill(s): graphic and web design, Video production. * Pro active and high initiative. * Able to work under pressure and tight deadline.
      2 hari yang lalu
      Responsibilities : * Execute quality checks and process controls on regular basis. * Provide reguler and ad-hoc reporting on Quality Assurance activities and audit results. * Coordinate with Team Leader to provide clear and timely feedback inclusive of all identified issues. * Cooerate with Campaign Management team to imprve training material and scripts based on compiled feddbacks. Requirements : * Dipoma or University degree from any major; fresh graduate are welcome * Minimum 2 years of experience as Quality Assurance (Telesales will be an advantage) * Attenton to detail * Good knowledge in MS Office (Word, Excel, Power Point)
      2 hari yang lalu
      Responsibilities : * Solves incidents and requests based on inputs from ticketing system and from superior * Provides on-sites and remote support of users * Solves Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customers * Registers requests and incidents from users, from monitoring system and based on own observation, converts them into tickets in ticketing system * Ensure tickets are created for every request and incidents * Critical incidents registers also in Group ticketing system * Assigns task to proper solver, if necessary, involve support from vendor * Ensures completion of information on ticket when closing them * Cooperate on IT infrastructure maintenance work activities * Communcates with users in constructive and non conflicting way, provides solution and advices in non IT language * Informs superior about serious incidents immeadiately * Provides all information regarding IT asset to asset team and help them to keep information updated all the time * Assigns access rights to individual users according to access matrix and if approved departemental heads and with security guidelines * Performes routine activities ex. regular checks, report, etc and participates on IT Project * Ensure the compliance with license and other agreements, respect safety standards. * Requirements : * Good level of English (verbal and written) * Minimum 2 years experience in IT Operations * Practical experience with administration of Windows or Unix operating system * High level of PC skills – documentation, presentation, calculation, communication, data manipulation, troublrshooting, knowledge bases * Good communication skills * Reliable and independent person * Willing to work in shift
      2 hari yang lalu
      Responsibilities : * Responsible to generate and analyze data from SAP or other sources as necessary: * Spend analysis to capture the cost trend, items specifications, vendor management.Unit price analysis to understand total cost of ownership (TCO).Payment aging analysis for negotiation strategy.Provide customized data/report that required by the AVP Procurement or CFO. * Being a Risk Representative from Procurement department who responsible to analyze the potential risk(s), propose action plan(s), and make a report. * Ensure buying processes are comply with latest procedure. Monitor and compare the actual process vs. the applicable procedure. Identify the gap, and recommend corrective action plan(s) to close the gap. * Responsible to track and remind all Procurement Managers to fulfill agreed scorecards as per agreed timeline. * As single point of contact for SAP MM (Procurement) related, including monitor the SAP implementation, escalate the day to day trouble such as error in creating Purchase Order, vendor management, etc. * Incumbent manages category(ies) as per assignment. * Responsible for completeness of vendor data/documentation, vendor registration, and together with Procurement Manager/Procurement Admin. monitor completeness of vendor contract and vendor performance evaluation. Requirements: * Bachelor’s or above degree. * At least 3 years’ experience as Procurement Assistant Manager/Manager, Finance Assistant Manager, SAP super user/key user. * Master the microsoft office, especially Excel. * Experience as internal auditor will be an advantage. * Strong analytical skills. * Strong interpersonal skills. * Aptitude in working with numbers. * Experience in collecting and analysing data. * Multi-tasking, and time-management skills
      2 hari yang lalu
      Responsibilities: * Development of new website and tools according to business requirements * Support and monitoring of website deployed to production environment * Improvement and maintenance of deployed website/web application according to new changes * Track and monitor system/bug issues * Provide application support for business users and internal customers * Perform software tests Requirements: * More than 2 years of experience in web development * Highly proficient in designing and coding responsive web using JavaScript, AJAX, jQuery, XML, HTML5 and CSS3 * (Familiar with Git) * Understanding full life cycle of web development. * Experience with SQL Query * Experience with web service / REST API * Full stack web developer is a big plus * Fully comfortable working in English, both written and spoken. * Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology or equivalent.
      2 hari yang lalu
      Responsibilities : PROCESS MANAGEMENT * Manage the registration process, ensure availability of properly trained staff and productive utilization of their capacity * Ensure timely processing of all customer applications, activation of the contracts, logging, tracking, escalation and resolution of critical mistakes in cooperation with Sales and Antifraud * Constantly assess the performance of the process and ensure the process description is up to date and process performend accordingly * Organize and chair the Weekly error meetings with Sales and Antifraud PEOPLE MANAGEMENT * Motivate team to perform and excel * Train, coach and share experience with subordinates * Assess team members peformance and address any pefromance or productivity issues through feedback and development sessions Requirements : * University degree, preferred in Informatics, Mathematics or Engineering major (can be substituted by extensive relevant experience) * Fluent in English (is a must) * Experience working in Operations * Advanced English communication * Expert MS Excel knowledge * Microsoft Office (Word, Excel, PowerPoint) * Experience with SLA set up * Experience with desiging process flows/maps * Knowledge of Six Sigma or KAIZEN * Good communication and presentation skills * Negotiation skills, Attention to detail * Strong positive attitude and interpersonal skills * Organizational skills * Process oriented * Analytical and structured thinking * Attention to detail * Dilligence, Integrity
      21 hari yang lalu
      Responsibilities : · Develop and prepare report with higher complexity and ensure every information is accurate and deliver within timeline. · Maintain regular report in sales to ensure every information is up to date. · 3.Prepare report request from other department / function (ad-hoc) to suggest possible solution from current issues. · Prepare forecasting and new city plan · Prepare calculation bonus for SA · Set up target sales network (all POS in HCI) based on active POS potention and lama POS gabung di HCI · Manage other sales analyst Requirements : · Minimum Bachelor Degree with IT / Sales Background. · Excellent SQL skill. · Strong knowledge of Microsoft Word, Excel and PowerPoint · general knowledge of x-functional processes · Presentation skills – to be able to present result of analysis in english. · Good knowledge about business process
      21 hari yang lalu
      Responsibilities: * Manage Sales Network in Samarinda * Responsible for sales, POS opening targets and overall expansion target achievement in assigned area. * Supervising Sales network team (SA/DSM/SDSM) as well as whole back office staff. * Conduct and lead daily / weekly sales meetings. * Conduct weekly coordination meeting with supporting team (IT, Risk, HR). * Regularly report to Sales Network Manager and provide insight to market information, propose strategy and plan to improve city sales performance. * Reports to doted line managers from HQ. * Performing sales audits. * Represent HCID with business partners and suppliers. * Performing market visits. * Responsible for sufficient and on time hiring of staff. * Matrix management of all city based staff from all departments. * Ensuring proper attendance of office based staff and audits of attendance records. * Responsible for petty cash management, adherence to expenditure policies of all subordinate staff and timely expense reporting and clearance. * Maintain good condition of the company property in city office and that it is used in accordance with the company values. * Responsible for compliance with government and local rules and regulations. * Responsible for promoting Home Credit values and compliance with values in the city office. * Ensure safety of staff in the city office and maintenance of the health and safety standard and evacuation plans. Requirements: * Bachelor’s or above degree in any filed; At least 5 years experience as Branch Manager in Leasing/Multi finance/Financial/FMCG Industry. * Track record of building excellent relationships in retail channel development. * Strong knowledge of Samarinda area and have networking around Indonesia. * Ability to analyze and understand market situation and potential sales situation analysis. * Excellent leadership, negotiation, influence, mediation & conflict management skills , persuasion and networking skills. * Sales management experience. * Strong organizational, multi-tasking, and time-management skills. * Self-starter and highly motivated to drive and build business. * Good business and industry understanding. * Language: Bahasa Indonesia (native) & English (fluent); Very good communication and presentation skills. * Willing to be placed in Samarinda. * Possess motorcycle & SIM C.
      sebulan yang lalu
      Responsibilties : * Handle inbound and outbound dialer (performance tuning, peaks monitoring, capacity monitoring). * Creating dialer reports on daily basis. * Monitoring Idle, abandon on real time basis and optimize the waiting time and highlight issues and provide recommendations to Head of CRM Analytics. * Handling campaigns & skill setup for outbound and inbound dialer and ensure everything is align with current procedure. * Analyze the real-time performance & coming up with proposals or recommendations for improvement. * Advance technical skills to be able to identified issues and do the troubleshoot. * Communication with IT Team resolve the technical issues Requirements: * Candidate must possess at least a Bachelor's Degree from Computer Science or Engineering. * Fresh graduate are welcome. * Work Experience at least 1 year with predictive dialling and its management / reporting. * Deep understanding in Ms. Excel for reporting necessities. * Good English communication. * Strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment.
      sebulan yang lalu
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