* Administers and optimizes company Voice infrastructure to achieve high performance, reliability, availability and security.
* Performs technical evaluations, analysis, and troubleshooting for Voice infrastructure – data and voice networks, IP PBX, fixed, fax, voice gateways, call center and Genesys contact center solution, recording systems, E1 and SIP trunks, audio and video conferencing.
* Performs daily system and key processes monitoring, reviewing logs, and verifying completion of scheduled jobs.
* Reports any deviation/problem/outage to senior and other units, provides regular reporting.
* Minimizes activities with a negative impact on operation; maintenance windows are always discussed with the affected departments.
* Perform implementation of the new systems, upgrades, maintenance fixes and patches in order to ensure efficient operations.
* Maintains operation documentation of architecture and settings.
* Prepares written materials (e.g. procedures, reports, guidelines, etc.) for the purpose of documenting activities and providing guidelines and help for the users.
* Responds to inquiries from various sources (e.g. staff, administrators, vendors and service providers, etc.) to provide technical assistance and support.
* Solves user request and complaints, is part of Helpdesk processes, provides on-call support.
* Cooperates with Group Architects, Group Security, Group Network department and other IT teams located in Czech Republic and other countries.
* Cooperates on business continuity and disaster recovery planning.
* Very good level of English, able to communicate on daily basis with foreigners.
* At least three years’ experience in networking (TCP/IP, routing, QoS, VPN, rules) and voice communication (Voip gateway, Asterisk/Elastix, PBX management, Genesys call center operation support).
* Experienced in complex technical project implementation, managing various suppliers and partners.
* Knowledge of principles of IT systems, systems architecture, high level of PC skills.
* High initiative, reliable and independent person, high attention to detail.