The Non-GDS Ticketing Staff is responsible for customer cases related to the issuing of airline tickets. The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer.
* Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
* Issue tickets to customers via booking system.
* Escalate support cases as per company’s criteria.
* Manage airline health and CAPTCHA viewer.
* Achieve daily performance targets defined by the supervisor
* Ensure all cases are solved within required time frame following company’s SOPs.
* Escalate any issues or product improvement suggestions to the related stakeholders