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      3,308 lowongan kerja

      customer service
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      * Supervise full-time and contracts customer services, hotel support, flight support, QA, and Refund analyst * Manage and monitor CSO performance metrics * Hiring, training and building team capacity as well as team capabilities * Develop strategy and plan for CSO with other functions such as Product, Engineering, Marketing, Business Development and Hotel Operations
      3 hari yang lalu
      * Monitor resolution customer cases related to Airy flight reservation * Reporting the team’s SLA performance * Assisting the team by performing the tasks with them * Quickly analyze problems and do what it takes to solve within a short period of time * Report any product error findings to related product / engineering teams. * Set up case management and customer database applications * Ensure all cases are solved within required timeframe following company’s SOPs.
      3 hari yang lalu
      * Checking compatibility among amount of transfer with ticket price * Approving payments made by the customers * Check incoming payments of all payment methods * Payment verification and processing payment * Use Zendesk for ticketing problems * Answering escalated problems from Customer Service team * Manage payment health * Identify & escalate bug issue to related engineering team * Manage routing off & on payment methods & immediately escalate to related engineering team * Escalate new and unsolved issued to Team Leader
      8 hari yang lalu
      * Interface between customers and hotels to resolve any cases arising upon/after check-in. * Re-book based on payment data and booking center * Identify & escalate bug issue to related engineering team * Manage hotel health * Identify last minute hotel booking * Escalate new and unsolved issued to Team Leader
      9 hari yang lalu
      The Non-GDS Ticketing Staff is responsible for customer cases related to the issuing of airline tickets. The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer. Responsibilities: * Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem. * Issue tickets to customers via booking system. * Escalate support cases as per company’s criteria. * Manage airline health and CAPTCHA viewer. * Achieve daily performance targets defined by the supervisor * Ensure all cases are solved within required time frame following company’s SOPs. * Escalate any issues or product improvement suggestions to the related stakeholders
      9 hari yang lalu
      * Processing refund flight booking to Airline * Update refund amount * Processing fraudulent cases * Processing credit card refund * Solving customer cases related with refund problems
      11 hari yang lalu
      Persyaratan:Menyusun rencana dan mengatur pelaksanaan / penyelenggaraan bermacam-macam kegiatan tour, serta mengurus semua keperluan yang dibutuhkanMenjaga hubungan baik dengan pelangganBertanggung jawab atas pelaksanaan kegiatan yang diselenggarakanMempunyai wawasan yang luas mengenai tempat wisata yang adaMampu berkomunikasi dengan baikData berbahasa InggrisKreatif
      4 hari yang lalu
      PersyaratanPriaUsia maksimal 26 tahunPendidikan minimal SMK segala jurusanLebih disukai lulusan SMK Perhotelan / Tata BogaBerpenampilan menarik dan postur tubuh proporsionalAktif berbahasa InggrisBersedia bekerja shift
      4 hari yang lalu
      PersyaratanPriaUsia maksimal 26 tahunPendidikan minimal SMK segala jurusanLebih disukai lulusan SMK Perhotelan / Tata BogaBerpenampilan menarik dan postur tubuh proporsionalAktif berbahasa InggrisBersedia bekerja shift
      4 hari yang lalu
      PersyaratanPria/wanitaUsia maksimal 26 tahunPendidikan minimal SMK segala jurusanLebih disukai lulusan SMK Perhotelan / Tata BogaBerpenampilan menarik dan postur tubuh proporsionalAktif berbahasa InggrisBersedia bekerja shift
      4 hari yang lalu
      * Menjahit pakaian PersyaratanPria/wanitaPendidikan min SMK sederajatLulusan baru dipersilahkan melamarJujur, disiplin, dan bertanggungjawabMemiliki komunikasi yang baikMampu menjahit pakaian
      6 hari yang lalu
      PersyaratanPria/wanitaPendidikan min SMK sederajatFreshgraduate dipersilahkan melamarJujur, disiplin, dan bertanggungjawabMengerti cara menjahit dengan baikBekerja keras
      7 hari yang lalu
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