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      7 lowongan kerja

      customer service
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      * Plan and develop customer operation strategy, business plan, tactics, operational enhancement based on the company strategy and implement * Plan and develop the strategies on how the company will work together with partners on running the customer operations according to the guideline * Plan, develop, implement & monitor the strategy of internal customer operations procedures * To Provide Customer Satisfaction Management, * Ensuring non-first contact resolution according to service level agreed thru timely, fast & accurate solution and analysis to support front liners & good quality of service * Maintains professional and technical knowledge by tracking emerging trends in customer operations management; * Plan & develop with related training & learning unit/ Department/ Division * Develop subordinates capacity through daily monitoring and supervision * Manage day to day operations.
      2 hari yang lalu
      * Interface between customers and hotels to resolve any cases arising upon/after check-in. * Re-book based on payment data and booking center * Identify & escalate bug issue to related engineering team * Manage hotel health * Identify last minute hotel booking * Escalate new and unsolved issued to Team Leader
      2 hari yang lalu
      Local and Destination Team is responsible to ensure customers experience unforgettable travel and leisure moments by : * Providing high quality service to problem-solve all the cases that are related with the product under Local & Destination Team which are Attractions and Activities, Cinema, E-Bill, and Connectivity * Interacting with customers and Traveloka's third parties to resolve any cases arising before, during, and after the travel * Managing the product's health by identifying unsolved and potentially arisen issues * Monitoring and processing all products' issuance
      2 hari yang lalu
      Local and Destination Team is responsible to ensure customers experience unforgettable travel and leisure moments by : * Providing high quality service to problem-solve all the cases that are related with the product under Local & Destination Team which are Attractions and Activities, Cinema, E-Bill, and Connectivity * Interacting with customers and Traveloka's third parties toresolve any cases arising before, during, and after the travel * Managing the product's health by identifying unsolved and potentially arisen issues * Monitoring and processing all products' issuance
      2 hari yang lalu
      * Obtain information by answering phone calls as well as verifying customer information * Assist customer in completing booking process in a seamless way * Provide resolution towards customer complaint * Provide necessary information regarding location and product * Maintain and improve quality results by adhering to standards and quidelines as well as recommending improved procedures * Updates job knowledge by studying new product descriptions and participating in educational opportunities * Providing the best customer services experiences through phone call
      4 hari yang lalu
      In charge for providing excellent customer service by managing the service delivered by Traveloka's Business Process Outsourcing (BPO) partners on a daily basis, which covers: 1. Providing knowledge, daily direction, and communication to the customer service agents to ensure customers' calls are answered in a timely, efficient, and knowledgeable manner. 2. Maintaining the quality of service by conducting continuous evaluation on the customer service agents through extensive quality monitoring calibration with BPO partners 3. Evaluating and improving existing processes and procedures in the contact center operations 4. Monitoring day to day workforce management that was provided by the BPO partners including agent productivity 5. Ensuring all new processes and product knowledge are delivered to the agents in an efficient and effective way to maintain the secrecy on any confidential issues 6. Investigating and taking corrective actions to problem-solve fraudulent case
      4 hari yang lalu
      * Plan and develop customer operation strategy, business plan, tactics, operational enhancement based on the company strategy and implement * Plan and develop the strategies on how the company will work together with partners on running the customer operations according to the guideline * Plan, develop, implement & monitor the strategy of internal customer operations procedures * To Provide Customer Satisfaction Management, * Ensuring non-first contact resolution according to service level agreed thru timely, fast & accurate solution and analysis to support front liners & good quality of service * Maintains professional and technical knowledge by tracking emerging trends in customer operations management; * Plan & develop with related training & learning unit/ Department/ Division * Develop subordinates capacity through daily monitoring and supervision
      7 hari yang lalu
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