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      Responsibilities: * Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools knowledge * Creation of tailored and understandable training materials including training assessment * Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings * Work collaboratively within various roles within Operation Support to ensure the relevance and quality of content and support new processes, products and other changes implementation * Ensure all relevant training is delivered in an innovative, enthusiastic and timely manner by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field * E-learning content management, system maintenance, administration and reporting * Manage training calendars and administer courses attendance and assessment * Maintain sufficient resources for effective training delivery * Ensure the timely and effective implementation of training programs within budgetary requirements Requirements: * University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience) * Fluent in English communication * Proven experience in training and development areas for retail banking, consumer finance, insurance company, call center provider or shared services company (min 2 years) * Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements * Effective communication both oral and written in English and Bahasa * Excellent interpersonal skills * Ability to work both autonomously and within a team, using motivation and initiative * Adequate administrative skills for all training requirements using software * Extensive organizational and time management skills and a capacity meet demands and timelines * Basic Management information reporting and analytical ability * Genuine, enthusiastic and innovative approach to students * Ability to identify process inefficiencies and suggest changes * Advanced analytical capability * Active in professional communities
      2 days ago
      The Non-GDS Ticketing Staff is responsible for customer cases related to the issuing of airline tickets. The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer. Responsibilities: * Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem. * Issue tickets to customers via booking system. * Escalate support cases as per company’s criteria. * Manage airline health and CAPTCHA viewer. * Achieve daily performance targets defined by the supervisor * Ensure all cases are solved within required time frame following company’s SOPs. * Escalate any issues or product improvement suggestions to the related stakeholders
      2 days ago
      * Obtain information by answering phone calls as well as verifying customer information * Assist customer in completing booking process in a seamless way * Provide resolution towards customer complaint * Provide necessary information regarding location and product * Maintain and improve quality results by adhering to standards and quidelines as well as recommending improved procedures * Updates job knowledge by studying new product descriptions and participating in educational opportunities * Providing the best customer services experiences through phone call
      2 days ago
      International Ticketing Admin is responsible for customer cases related to the issuing of airline tickets (GDS). The Ticketing Team supports customers when changing information as permitted under the terms of their ticket purchases and interfaces with airlines as needed to serve the customer. * Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem. * Issue tickets to customers via booking system. * Escalate support cases as per company’s criteria. * Manage airline health and CAPTCHA viewer. * Achieve daily performance targets defined by the supervisor * Ensure all cases are solved within required timeframe following company’s SOPs.
      2 days ago
      * Interface between customers and hotels to resolve any cases arising upon/after check-in. * Re-book based on payment data and booking center * Identify & escalate bug issue to related engineering team * Manage hotel health * Identify last minute hotel booking * Escalate new and unsolved issued to Team Leader
      2 days ago
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