Vendor Management Organization Specialist

customer service | Posted 3 days ago

Job Details

Job Industry : internet

Job Function : customer service


Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia. Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam. The Project manager will support on directed project initiatives. Works with 6 countries to execute projects for improvement of processes, policy and procedures to propel our Customer Experience to outserve our customers with best practices in the market.


IN YOUR ROLE AS VMO SPECIALIST, YOU WILL:<ul><li>Provide governance for effectively managing the partners for high performance </li><li>Ensuring key approaches, processes, and metrics are in place. </li><li>To assess the performance against target.</li><li>Responsible for operation on budgeting </li><li>Scope of work: supporting stake holder: Four Wheel, Gold Team &amp; Branches Team.</li><li>Responsible for managing the partners meet all requirements and targets</li><li>Provide more consistent and timely inputs and requirement to the partner</li><li>Responsible to fulfill all requirement from user </li><li>Doing audit on regular basis</li><li>Responsible for budgeted</li><li>Ensuring people have Grab Culture and Value</li></ul><br>AS OUR IDEAL CANDIDATE, YOU HAVE:<ul><li>Bachelor degree any major, with experienced as leader who managing operation outbound call or managing function as a partner</li><li>Operation outbound Skills, Walk in/Branches Operation &amp; interrelationship with in key process and metrics </li><li>Minimum 5 year as related job purposed&nbsp;</li><li>Understand Operation Outbound Call, Walk in operation/ Branches Operation, Outbound/Telesales &amp; interrelationship with the key process and metrics</li></ul><br>PEOPLE IN THE OFFICE SAY:<ul><li><b>Adhitya Lestary</b>, <b>Customer Service</b> - “Grab is more than a workplace. When you work at Grab, you will find your new family, and have an inspiring team like what I have. I feel very inspired communicating everyday with our passengers and drivers, lending them support whenever they need our help. This is my passion and I love to work in this amazing company!”</li><li><b>Arqyreqta Lukman</b>, <b>Loyalty and Retention</b> -“In Grab I feel a warm &amp; friendly work atmosphere that nurtures the passion of our daily engagements. Grab taught me how to deal with our stakeholders in a way I’ve never done before, pushing me out of my comfort zone. I know there's a lot more to learn, and I am looking forward to the challenge!”</li></ul><br>OUR PERKS:<ul><li>Learn a new language - Meet and befriend our regional family members across Southeast Asia!</li><li>Meet a diverse group of young professionals - Our GrabFamily members consist of young, exuberant, and passionate people who have a diverse spectrum of interests. To put it bluntly, we definitely ain’t a boring bunch!</li><li>Make an actual difference - You will not only be changing the way people move but the lives of everyday people.</li><li>Casual Fridays everyday! - That’s right, your skinny jeans and those Converse sneakers can be worn everyday.</li><li>Learn and work with the best! - Rub shoulders with some of the most talented head honchos in the industry and learn invaluable experiences from them!</li></ul>
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Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.


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