APPLYING

Technical Support IT

Information Technology | Dipost 7 hari yang lalu | Perusahaan terakhir aktif 2 jam yang lalu
PT Inixindo Amiete Mandiri

Detail

Industri : Information Technology and Services

Fungsi : Information Technology

Gaji : Login untuk melihat gaji

Pengalaman : Fresh Graduates / Less Than 1 Year Experience

Deskripsi

  • We are looking for a Technical Support Engineer to provide enterprise-level assistance to our team. You will diagnose and troubleshoot software and hardware problems and help our team install applications and programs.

Syarat

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Track computer system issues through to resolution, within agreed time limits
  • Talk team through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with team to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Keahlian yang dibutuhkan

able to work with the team
able to work under pressure
responsible for the task
Lamar Sekarang
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