Technical Specialist

Sales | Dipost 2 bulan yang lalu | Perusahaan terakhir aktif 2 bulan yang lalu


Industri : Computer Software

Fungsi : Sales

Gaji : Login untuk melihat gaji

Pengalaman : Senior Staff/ Supervisor / Coordinator / Team Leader


We are looking for Technical Specialist who are detail-oriented, results-driven, adept at solving complicated technical problems and have excellent customer service skills.

The Technical Specialist is responsible for ensuring a customer’s smooth integration with OnlinePajak and that our products are customised to meet their requirements. You will be working closely with our Sales, Partnerships and Product teams.

Throughout a typical project, the Technical Specialist will assess client needs, carry out required system/product customization, provide clear onboarding and demonstration to customers, and conduct complete technical implementation/installation of the system.

You will be part of OnlinePajak’s Commercialisation Team, reporting to the Head of Product Commercialisation.

  • Support and partner with Sales teams to provide technical and functional needs assessments for prospective clients.

  • Maintain relationships with OnlinePajak customers providing high-touch, solutions-oriented service from a technical and functional perspective.

  • Create a smooth and easy holistic product onboarding experience for the client, ensuring excellent service and consulting to assure a future-proof setup of their advertising and analytical infrastructure.

  • Manage activities which could include workshops with multiple stakeholders to surface and match business needs with the platform's functionality, training plans, tagging and reporting technical consultancy and technical project management.

  • Manage reactive client issues sent to Technical Specialist teams and act as a point of escalation when support teams need assistance.


Minimum qualifications:

  • BA/BS degree or equivalent practical experience.

  • 2-3 years experience in technical integration of applications.

  • Experience working in a client-facing technical service environment.

  • Experience acting as a product specialist for an external client.

  • Ability to speak and write in English and Indonesian fluently and idiomatically.

Preferred qualifications:

  • Ability to quickly grasp technical concepts, to tailor them for non-technical audiences, and to present them confidently.

  • Experience and good knowledge of JSON, XPath and web development.

  • General knowledge of web technologies such as HTML5, CSS, JavaScript and HTTP.

  • Self-starter, with the ability to work flexible in a fast-paced and changing environment.

  • Effective analytical skills, with a creative approach to problem-solving.

  • Troubleshooting

Keahlian yang dibutuhkan

API Integration
System Integration
Project Management
Technical Consultant


  1. We have an international working environment, so you get the opportunity to work with people from other country and diverse background.
  2. We are a young workforce, casual and innovative. Come to work in your t-shirt and jeans, bean bag available if you need to get away from your desk. We love discussion and thrive through the sharing ideas.
  3. We give you plenty opportunity to develop your leadership skill, as we are in the growth stage of our company and looking for the future leader to grow with us.
  4. We are a result driven company, we value outcome not bureaucracy.

Founded in 2014, OnlinePajak has become one of the fastest growing startups in Indonesia, “leading the charge” (Tech in Asia, 2018) with a revolutionary set of tools providing a more efficient tax preparation and filing experience. We’ve created a non-typical SaaS company, part FinTech, part RegTech, servicing hundreds of thousands of Indonesian taxpayers - individuals and companies.

Fresh from an oversubscribed Series B investment round, we are looking for talented individuals to join our growing team and help us continue to be the private tax platform of choice in Indonesia. You will join a team made up of many nationalities and backgrounds - big tech, tax, accounting, government, SaaS etc. We are a customer centric team with the goal of satisfying the needs of our customers whilst providing a high value experienced with the OnlinePajak platform.


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