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Team Leader Customer Experience

customer service | Posted 3 days ago
Grab

Job Details

Job Industry : internet

Job Function : customer service

Descriptions

<div>Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.&nbsp;</div><div>&nbsp;</div><div>Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.</div>

Requirements

IN YOUR ROLE AS A TEAM LEAD, YOU WILL:<ul><li>Responsible for managing the team’s performance by ensuring that departmental objectives</li><li>OKRs are met monitoring, organizing, and coaching team on a day-to-day basis</li><li>Responsible to answer Inquiry &amp; resolved complaint customer</li><div><br></div></ul><br>AS OUR IDEAL CANDIDATE, YOU HAVE:<ul><li>Min 2 years of experience as a Team Leader</li><li>Minimum D3 any major</li><li>Fluent in English</li><li>Call Canter Skills, Understand manage floor / real time floor management</li><li>Prefer understand Zen desk&nbsp;</li></ul><br>PEOPLE IN THE OFFICE SAY:<ul><li><b>Adhitya Lestary</b>, <b>Customer Service</b> - “Grab is more than a workplace. When you work at Grab, you will find your new family, and have an inspiring team like what I have. I feel very inspired communicating everyday with our passengers and drivers, lending them support whenever they need our help. This is my passion and I love to work in this amazing company!”</li><li><b>Arqyreqta Lukman</b>, <b>Loyalty and Retention</b> -“In Grab I feel a warm &amp; friendly work atmosphere that nurtures the passion of our daily engagements. Grab taught me how to deal with our stakeholders in a way I’ve never done before, pushing me out of my comfort zone. I know there's a lot more to learn, and I am looking forward to the challenge!”</li></ul><br>OUR PERKS:<ul><li>Learn a new language - Meet and befriend our regional family members across Southeast Asia!</li><li>Meet a diverse group of young professionals - Our GrabFamily members consist of young, exuberant, and passionate people who have a diverse spectrum of interests. To put it bluntly, we definitely ain’t a boring bunch!</li><li>Make an actual difference - You will not only be changing the way people move but the lives of everyday people.</li><li>Casual Fridays everyday! - That’s right, your skinny jeans and those Converse sneakers can be worn everyday.</li><li>Learn and work with the best! - Rub shoulders with some of the most talented head honchos in the industry and learn invaluable experiences from them!</li></ul>
Apply on Company Website

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

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