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Platform Engineer

Information Technology | Dipost sebulan yang lalu | Perusahaan sudah merekrut sejam yang lalu
Kata.ai

Detail

Industri : Information Technology and Services

Fungsi : Information Technology

Gaji : Login untuk melihat gaji

Pengalaman : Staff / Junior Staff

Deskripsi

  • Research and identify solutions to software and hardware issues related to Kata Platform
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Syarat

  • Strong passion for software engineering and technology. Fresh graduates are highly welcomed
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal

Keahlian yang dibutuhkan

Teamwork
agile
problem solving
technical

Benefit

We value a flexible working hour for our employee by providing a working-from-home (WFH) program up to 2 days/week. Free lunch and health insurance also provided. The most important is we provide a learning experience in Conversational AI Industry. 

Lamar Sekarang
Kata.ai

At Kata.ai, we are not only working hard, but we’re also working smart and having fun while doing it. We unite diverse background & perspective, pursue ideas that define the future through the power of technology and create something that we’re proud of.



Our office is home for remarkable people whether they are a dreamer, innovator, believer, doer, or an achiever. We help them to grow their current roles, encourage their potential both personally and professionally, and empowering to carve their own path in the company.



Sounds like the kind of place you’d like to be? Then we’d love to meet you!

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