Customer Service | Dipost 3 bulan yang lalu
Wall Street English Indonesia


Industri : Education Management

Fungsi : Customer Service

Gaji : Login untuk melihat gaji

Pengalaman : Fresh Graduates / Less Than 1 Year Experience


Wall Street English - Our WHY


Our vision is to be the preferred choice of English language enrichment for adults. We exist to make Indonesians more competitive through English. Our belief is that the ability to communicate confidently in English will open opportunities which is why we work endlessly in achieving our mission to empower with self-confidence to communicate effectively in English and therefore enrich lives.


We believe that in order to deliver on our mission, English must become part of one’s lifestyle. The WSE Experience and method is built based on this philosophy. WSE is NOT a school and does not sell English courses. WSE does NOT have students, we have members. WSE DOES NOT have teachers, we have English Trainers.


Wall Street English Indonesia is a Community that believes if you communicate in English with Confidence, you will have a world of Opportunity. WSE Indonesia’s brand values are Confidence, Community, Opportunity.


Position : Mentor

Reports to : Centre Experience Manager


As our Mentor you are central to our Members’ learning and experience. Through providing a nurturing, fun and interactive environment while building relationships with our Members, you have a unique opportunity to have a significant positive impact on their personal and professional lives.


You are the face of your Center and the first representation of the premium experience that all Staff, Members, prospects and guests encounter.


You will need to be able to identify varying levels of support, approaches and techniques to maximize an individual Member’s needs. This will require that you are able to adapt and anticipate an individual’s needs and inspire them to succeed. The exceptional experience and care that you will provide leads to Renewals and Referrals and the strengthening of the Wall Street English brand and its unique experience offering.


Duties and Responsibilities :

  • Supporting our Members progress by providing on going and consistent support, advice, coaching and feedback
  • Understanding each individual learner’s psychology and tailoring your mentoring skills accordingly to provide guidance that is personalized to their needs
  • Developing strong relationships both on-line and in person to build on trust and genuine care with a diverse Member community
  • Promoting the Wall Street English Method and an all English environment in consistent and creative ways
  • Keeping up to date and abreast of our Members progress to pass on relevant information to the Experience and Sales Teams and take necessary actions
  • Ensuring each person that walks into the Center is greeted with a warm welcome and as per company policies and standards
  • Being an Ambassador for your Center: engaging Members and motivating them on every occasion, as well as taking care of prospects to help support the sales team
  • Providing personalized feedback, coaching and support through Advising Sessions to ensure Members reach their goals
  • Liaising with Experience and Sales Teams to provide feedback on Members’ progress and concerns
  • Assisting and guiding Members in their learning and ensure they can engage with the local and global Communit.


  • GSE level 75 or CEFR C1
  • University degree or in final year of studies of an English language degree
  • Experience in teaching and/or tutoring and/or training is an advantage
  • Experience working in a multinational team with different cultures
  • Experience working or living in an English-speaking country is an advantage
  • Detail-oriented; ability to prioritize work load for team to optimize efficiency
  • Excellent interpersonal skills, supportive and service-minded
  • Ability to work in a fast-paced environment across all levels in an organization
  • Creative thinker and team player
  • “Can do” personality
  • Fluency in English and Bahasa both verbal and written is mandatory
  • MS Office/IT literate
  • Indonesian nationals preferred

Keahlian yang dibutuhkan

Customer Service


  • Medical insurance.
  • Free unlimited access to Wall Street English course.
  • Professional training and development in sales and service.
  • Clear opportunities for promotion and career development.
  • Community events sponsored by Wall Street English.
  • Professional, fun, and exciting work environment.

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