APPLYING

IT Helpdesk

information technology | Dipost 10 bulan yang lalu
Homecredit

Detail

Industri : financial services

Fungsi : information technology

Pengalaman : Staff / Junior Staff

Deskripsi

&#xFEFF;<span scroll="auto"><p class="MsoNormal"><b><span>Responsibilities :</span></b><span><?xml:namespace prefix = "o" /><o:p></o:p></span></p> <p class="MsoNormal"><span><o:p>&#xA0;</o:p></span></p> <p class="MsoListParagraphCxSpFirst"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Solves incidents and requests based on inputs from ticketing system and from superior<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Provides on-sites and remote support of users<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Solves Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customers<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Registers requests and incidents from users, from monitoring system and based on own observation, converts them into tickets in ticketing system<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Ensure tickets are created for every request and incidents<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Critical incidents registers also in Group ticketing system<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Assigns task to proper solver, if necessary, involve support from vendor<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Performes routine activities ex. regular checks, report, etc and participates on IT Project<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Ensure the compliance with license and other agreements, respect safety standards<o:p></o:p></span></p> <p class="MsoListParagraphCxSpLast"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Will be located in Manado</span></p> <p class="MsoNormal"><span><o:p>&#xA0;</o:p></span></p> <p class="MsoNormal"><b><span><o:p>&#xA0;</o:p></span></b></p> <p class="MsoNormal"><b><span>Requirements :<o:p></o:p></span></b></p> <p class="MsoListParagraphCxSpFirst"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Preferably local talent from Manado</span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Good level of English (verbal and written)<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Minimum 2 years experience in IT Operations<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Practical experience with administration of Windows or Unix operating system<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>High level of PC skills &#x2013; documentation, presentation, calculation, communication, data manipulation, troublrshooting, knowledge bases<o:p></o:p></span></p> <p class="MsoListParagraphCxSpMiddle"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Good communication skills<o:p></o:p></span></p> <p class="MsoListParagraphCxSpLast"><span><span>&#xB7;<span>&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;<span class="Apple-converted-space">&#xA0;</span></span></span></span><span>Reliable and independent person</span></p></span>

Keahlian yang dibutuhkan

Home Credit Group is a global and reputable consumer financial services provider and has a strong market share throughout Europe and Asia. We helped to 40 million customers by our 52,200 employees worldwide.

Urbanhire

Semua yang Anda butuhkan untuk mempermudah pencarian pekerjaan dan perekrutan karyawan, ada dalam satu tempat. Pencari kerja dapat menemukan pekerjaan dari berbagai portal lowongan dan perusahaan dapat mendistribusikan informasi lowongan ke berbagai portal lowongan dalam satu waktu.

ALL RIGHTS RESERVED URBANHIRE 2017. | TERMS & CONDITIONS
Mix Panel Analytics

Bangun karir yang Anda cintai

Urbanhire berbagi ide pada pengembangan karir, tren pencarian lowongan dan blog tentang tempat kerja.
Anda dapat berlangganan untuk update mingguan dan mulai membangun karir yang layak Anda terima.
Masukkan Email disini