IT Application Support

Information Technology | Dipost 3 bulan yang lalu
PT Infinitium Solutions


Industri : Information Technology and Services

Fungsi : Information Technology

Gaji : Login untuk melihat gaji

Pengalaman : Staff / Junior Staff


  • To understand system design and problem investigation, problem identification, root analysis, solution definition for 2nd level support
  • Attend to customer support request on queries or problems on Application Support
  • Diagnose problem in several areas including operating system, application server, network, database and security
  • Diagnose, troubleshoot and identify solutions to resolve issues
  • Ensure smooth workflow processes and attainment of service level commitment
  • Create technical guide documents
  • Communicate with customer for application deployment and supports
  • Communicate and work closely with the Software Product Team (3rd level) on reported problems or enhancement needed for the software


  • Degree in Information Technology or equivalent
  • 3-4 years of experience in related field
  • Candidates with hands on experience in the following are also strongly encourage to apply: JSP, ASP, MSSQL, Web Server, Technologies and e-Commerce
  • Understand operating systems, Network, troubleshooting and firewall technologies
  • Added advantage in having experience configuring web and application server
  • High attention to details and accuracy
  • Possess self-initiative and able to work independently and collaborative with people at various levels
  • Willing to travel on overseas assignment
  • Good written and verbal communication in English

Keahlian yang dibutuhkan

application support


  • Attractive annual remuneration package (Basic Salary + KPI Bonus)
  • KPI Bonus twice a year based on employee performance and company profit
  • Solid career path for career and personal growth; opportunity to work in a warm, conducive and friendly environment ideal for growth
  • Excellence exposure to service and wide range of large enterprises in the region including travelling and handling international projects
  • Traveling allowance, holiday subsidy and long service awards

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