APPLYING

Digital CX Anaytics & Data Scientist

Data Analyst | Dipost 6 bulan yang lalu | Perusahaan sudah merekrut 2 jam yang lalu
PT Bank CIMB Niaga Tbk

Detail

Industri : Banking

Fungsi : Data Analyst

Gaji : Login untuk melihat gaji

Pengalaman : Senior Staff/ Supervisor / Coordinator / Team Leader

Deskripsi

  • Development of Customer 360 strategy initiative for understanding better customer engagement and experience across multiple touch points (branch, branchless, digital channel)
  • Implementation of Sentiment Analytics to monitor customer feedbacks for improving products and services (such as the implementation of CRM, Speech Analytics, and Customer NPS)
  • Strategic development of Customer Journey analysis to provide more relevant content and offering accross multiple channel while measuring marketing campaign effectiveness
  • Learn and explore new capability for future data scientist opportunity by exploring new statistical tool such as R, Python.
  • Regular and constructive collaboration with Branchless, Product, Customer Experience, Phone Banking, IT, and CIMB[X] for new upcoming initiatives and priorities alignment
  • Actively involved in few upcoming strategic initiatives projects such as the implementation of Full CRM, NPS score, and Phone Banking speech analytics
  • Formulating customer engagement model to increase average product holding for better customer stickiness and retention and also as part of company transformation initiative
  • Full compliance with CIMB Niaga’s procedure, guidlines, working instruction and other regulatory requirements
  • Adhere to data information security guidlines for any sensitive records or information
  • Full responsibility for maintaining a good data and documentation order for better audit trail tracking

Syarat

  • Bachelor's Degree in Statistics/Mathematics, or Computer/Information Technology, or Quantitative Economics/Finance
  • Risk Management Certification (BSMR) – Level 1
  • Minimum 1 year of financial services experience in analytic role is required
  • Strong consumer banking knowledge
  • Solid critical thinking and analytical skills to work well with numbers and complex data
  • Proficiency English as business language 
  • Proficiency in Microsoft Office applications i.e. Excel and PowerPoint
  • Strong knowledge and experience of analytic tools i.e. SAS/SQL
  • Have exposure or working experience with Big Data platform (i.e: R language, Hadoop, etc)
  • Experience for handling and analyzing big amount of data for better information and insights
  • Excellent statistical method to develop propensity modeling i.e. regression, clustering, decision tree
  • Good communication skills i.e. presentation and influencing skills
  • Strong ability to build partnerships across functional teams through collaboration
  • Ability to lead a highly productive team and strive for excellence
  • Strong passion to drive for result to meet demanding deadline
  • Excellent service orientation
  • Excellent data security awareness

Keahlian yang dibutuhkan

• Strong consumer banking knowledge • Solid critical thinking and analytical skills to work well with numbers and complex data • Proficiency English as business language • Proficiency in Microsoft Office applications i.e. Excel and PowerPoint • Strong knowledge and experience of analytic tools i.e. SAS/SQL • Have exposure or working experience with Big Data platform (i.e: R language
Hadoop
etc) • Experience for handling and analyzing big amount of data for better information and insights • Excellent statistical method to develop propensity modeling i.e. regression
clustering
decision tree
Lamar Sekarang
PT Bank CIMB Niaga Tbk

Bank CIMB Niaga is the 2nd largest private bank in Indonesia. We are bank with minimum core capital of IDR 30 Trillion (BUKU IV). Our brand promise “FORWARD” is underpinning our moves that continue to develop and empower customers to achieve their dreams, goals and aspirations.



We are a customer-centric bank that continues to evolve and cater the ever-changing needs of customer through initiatives in product development, services, events and brand activation, including the “Kejar Mimpi” social movement. With the spirit of “Kejar Mimpi”, CIMB Niaga strives to invoke an emotional approach with customers, connecting with them across different life stages in order to better understand their dreams. Align to those business aims, CIMB Niaga is committed to provide employment opportunities for the best candidates to join and build their career with us.

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