APPLYING

Customer Support Associate

customer service | Posted 8 days ago
Grab

Job Details

Job Industry : internet

Job Function : customer service

Salary : IDR -

Descriptions

<div>Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.&nbsp;</div><div>&nbsp;</div><div>Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.</div>

Requirements

IN YOUR ROLE AS A CUSTOMER EXPERIENCE, YOU WILL:<ul><li>Answer posts, comments, messages on email platform within an agreed SLA proposal</li><li>Provide realistic and creative resolution as necessary</li><li>Ensure urgent/negative items are flagged and help provide strategy to mediate conversations</li><li>Review and analyze movement of platform based on reports provided</li><li>Propose, share, and help provide strategies based on insights provided</li><li>Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions</li><li>Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers</li><li>Effectively manage large amount of incoming calls</li></ul><br>AS OUR IDEAL CANDIDATE, YOU HAVE:<ul><li>Must possess at least a Diploma in any relevant field.</li><li>At least 1 year working experience in Customer Service</li><li>Proficiency in using Microsoft products , communication skills in both English &amp; Bahasa</li></ul><br>PEOPLE IN THE OFFICE SAY:<ul><li><b>Adhitya Lestary</b>, <b>Customer Service</b> - “Grab is more than a workplace. When you work at Grab, you will find your new family, and have an inspiring team like what I have. I feel very inspired communicating everyday with our passengers and drivers, lending them support whenever they need our help. This is my passion and I love to work in this amazing company!”</li><li><b>Arqyreqta Lukman</b>, <b>Loyalty and Retention</b> -“In Grab I feel a warm &amp; friendly work atmosphere that nurtures the passion of our daily engagements. Grab taught me how to deal with our stakeholders in a way I’ve never done before, pushing me out of my comfort zone. I know there's a lot more to learn, and I am looking forward to the challenge!”</li></ul><br>OUR PERKS:<ul><li>Learn a new language - Meet and befriend our regional family members across Southeast Asia!</li><li>Meet a diverse group of young professionals - Our GrabFamily members consist of young, exuberant, and passionate people who have a diverse spectrum of interests. To put it bluntly, we definitely ain’t a boring bunch!</li><li>Make an actual difference - You will not only be changing the way people move but the lives of everyday people.</li><li>Casual Fridays everyday! - That’s right, your skinny jeans and those Converse sneakers can be worn everyday.</li><li>Learn and work with the best! - Rub shoulders with some of the most talented head honchos in the industry and learn invaluable experiences from them!</li></ul>
Apply on Company Website

Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.

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