Customer Service

business development | Posted 3 days ago

Job Details

Job Industry : internet

Job Function : business development


If you are happy in provides information about product/services and help people, customer-oriented, resolve problems and complaints, maybe you have to enhance your career with us as a part of our energetic yet friendly customer service team.


Responsibilities<ul><li>Obtain names and numbers of potential customers and obtain or verify customer information, including address, phone number, and payments methods &nbsp;from telephone directors or purchased lists.</li><li>Explain products or services in detail and resolve customer issues about orders or payment information.</li><li>Receive inbound calls including transferred sales leads and calls from current and potential customers.</li><li>Handle customers complaints</li><li>Answer questions about the product details, the company, and issues with account for the customers.</li><li>Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.</li><div><br></div></ul><br>Requirements<ul><li>Candidate must possess at least a Diploma, Bachelor's Degree from any field.</li><li>Have ab experiences in Call Center management, Customer Service and complaint management and Relationship Management</li><li>At least 1- 2 years of working experience in the related field is required for this position.</li><li>Preferably Staff (non-management &amp; non-supervisor) specializing in Customer Service or equivalent.</li><li>Full-Time position available.</li></ul>
Apply on Company Website adalah Online B2B Marketplace yang memberikan kemudahan proses transaksi jual-beli melalui teknologi dan fitur yang dapat membantu Seller dan Buyer melakukan proses bisnis lebih mudah, aman, dan transparan. Ralali menghubungkan pembeli, baik korporat maupun individu, dalam menemukan ribuan produk untuk kebutuhan bisnis dan perusahaan dari ratusan supplier ternama dan terpercaya .


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