Customer Insight Analyst

Sales | Dipost 25 hari yang lalu | Perusahaan terakhir aktif 4 jam yang lalu


Industri : Computer Software

Fungsi : Sales

Gaji : Login untuk melihat gaji

Pengalaman : Senior Staff/ Supervisor / Coordinator / Team Leader


  • Define and drive analysis aimed at developing a deep and holistic understanding of customer needs and behavior, business performance, growth drivers, and trends.
  • Develop quantitative analysis, tools, ad hoc reports, and models to support strategic decision making. Analysis areas might include (but not limited to): retention, sentiment, lifetime value
  • Build a central database of customer intelligence that enables key stakeholder teams to view customer demographics / usage behaviour
  • Provide a customer health score to the business across various segments to help determine what strategies have worked best for the customer.
  • Design algorithms defining the customer tier framework to ensure customer flow once lead generated into the system
  • Build customer journey analytic maps that can predict customer behaviour
  • Develop and maintain heat maps to identify customer churn for the business.
  • Able to drive analytical initiatives to support the rapid growth of our customer base
  • Use tools to derive and understand customer journeys and struggles through analysis like heat mapping.


  • 1-5 years of experience in Customer Analytic or related field.
  • Very strong SQL skills and comfortable working with large volumes of customer data.
  • Use of data science techniques (statistical analysis, clustering/segmentation, and time series forecasting or optimization) is required
  • Previous experience with data warehouse architecture, API/Interface Development would be an advantage
  • Attributes and behavior we love to see, A can-do attitude, Ownership of your work, Inquisitive, Analytical, Creative, Results orientated, Collegiate and supportive

Keahlian yang dibutuhkan

Problem solver


  • Medical, Miscellaneous allowance, Flexible annual leave

Founded in 2014, OnlinePajak has become one of the fastest growing startups in Indonesia, “leading the charge” (Tech in Asia, 2018) with a revolutionary set of tools providing a more efficient tax preparation and filing experience. We’ve created a non-typical SaaS company, part FinTech, part RegTech, servicing hundreds of thousands of Indonesian taxpayers - individuals and companies.

Fresh from an oversubscribed Series B investment round, we are looking for talented individuals to join our growing team and help us continue to be the private tax platform of choice in Indonesia. You will join a team made up of many nationalities and backgrounds - big tech, tax, accounting, government, SaaS etc. We are a customer centric team with the goal of satisfying the needs of our customers whilst providing a high value experienced with the OnlinePajak platform.


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