APPLYING

Customer Excellence

business development | Posted 14 days ago
Ralali

Job Details

Job Industry : internet

Job Function : business development

Descriptions

<div><span style="font-size: 16px"> You will identify and handle customer's complain &amp; issues to achieve Customer Satisfaction.</span></div>

Requirements

Requirements<ul><li>You are from reputable university with Diploma III / University graduate (S1) from any Major</li><li>Male / Female, Max 30 years</li><li>Have min. 1 Years experiences in the same position</li><li>Have srong Negotiation, Communication &amp; Interpersonal Skills.</li><li>Focus on Customer Solution &amp; problem solving orientation</li><li>Strong written and verbal communication skills.</li><li>Computer literate (Ms. Office) &amp; Typing speed min. 120 characters / minute</li><li>Familiar with Customer Care Tools (CRM, Ticket Interaction / Escalation ETC)</li></ul><br>Responsibilities<ul><li>Identify and handle customer inquiries completely and accurately. </li><li>Resolve customer’s Request &amp;Complaints to ensuring the satisfaction of customers. </li><li>Use customer service skills to optimize the opportunity of each customer contact. </li><li>Educate customer about company products and services and direct them toward available resources for self-help (in any) </li><li>Complete necessary documentation to manage customer complaints, issues and solutions Use technology tools as directed and within established guidelines</li></ul><br><ul><li><br></li></ul>
Apply on Company Website

Ralali.com adalah Online B2B Marketplace yang memberikan kemudahan proses transaksi jual-beli melalui teknologi dan fitur yang dapat membantu Seller dan Buyer melakukan proses bisnis lebih mudah, aman, dan transparan. Ralali menghubungkan pembeli, baik korporat maupun individu, dalam menemukan ribuan produk untuk kebutuhan bisnis dan perusahaan dari ratusan supplier ternama dan terpercaya .

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