APPLYING

Client Relations Rockstar [Indonesian National]

Customer Service | Dipost sebulan yang lalu
PT Ethical Jewelry and Goods

Detail

Deskripsi

You and your role

Imagine yourself as the virtual host for visitors to our online store. You work with an attitude of serving, delight in making others happy and communicate with clarity. 

We want every single client to feel like they matter to us, and it's your role to make sure they feel super loved and appreciated by us. You love building relationships with our community. You're the rockstar who keeps our clients happy. Thanks to you, our clients keep coming back. 

Gardens of the Sun has a strong brand voice and vision, and we need anyone in the team engaging with clients to fully understand this vision and be able to translate it into all communications with our clients. 

Gardens of the Sun is a fast-growing online retailer of ethical jewelry. We're looking for a (near) native English speaker with the right attitude. You don't have to have the perfect skills and experience - there are plenty of opportunities to learn on the job. Your eye for detail, way with words and desire to grow both professional and personally is what's going to turn this job into a long-term fit. 

 

What we expect you’ll be doing: 

  • Make sure enquires from our clients are responded to within 24 hours, excluding national holidays and weekends. These enquiries can be via email, live chat, Instagram, Facebook, Twitter, Etsy, Bridestory or Whatsapp. 
  • Follow up 
post-purchase to make sure our clients absolutely love their jewelry
  • Monitor and improve client satisfaction
  • Monitor and improve client retention 
  • Support any special sale events

We want everyone in our business to grow and use their talents, so there may be additional tasks based on your interests and the company needs, such as communications, helping with drafting blog posts, social media, wholesale client management, order management, etc. 

Syarat

This describes you so well, it’s almost scary: 

  • You want to do the right thing, even if no one is watching
  • You enjoy building longer term relationships and meeting new people
  • You delight in going over-the-top to make people happy, and always over-deliver
  • You're to the point and clear in your communication
  • Love creating an experience so good with clients so impressed, that they will tell their friends for years to come, and keep coming back
  • Can think out of the box and love to find creative solutions that leave everyone happier
  • You're a great listener who is more concerned with needs and accepting responsibility than assigning blame or finding out who is right
  • You're empathic and can easily put yourself in someone else's shoes
  • You're pro-active and a quick learner, interested in learning more about jewelry and gemstones. 
  • Writing comes easily to you and you can communicate in English at working proficiency. You have excellent grammar and a way with words. 
  • You always double check your writing for spelling and grammatical errors.
  • You hold Indonesian citizenship

 

We rate all applications by:

  • Proficiency of English in a conversational tone
  • Your cover letter shows an understanding of the Gardens of the Sun brand
  • Answers to the pre-assessment questions
  • If you pass the first round: an assignment where you respond to sample client enquiries

 

PLEASE ONLY APPLY IF YOUR ENGLISH IS TOP-NOTCH AND YOU'RE AN INDONESIAN NATIONAL

Keahlian yang dibutuhkan

English
customer service
empathy
compassion
communication skills
time management
writing skills

Benefit

What we offer:

  • You’ll be working from a lush and green Bali studio
  • Be part of dynamic, young and diverse team in a flexible and open-minded multicultural setting
  • Freedom to be creative and contribute ideas
  • A supportive environment that encourages personal and professional growth
  • No dress code
  • Possibility to work part-time
  • Competitive salary
  • 20 days of annual leave, on top of national holidays
  • Weekly vegetarian office lunches and yoga class
  • Ample opportunities to grow and learn
  • We’re working towards B Corp certification, which means lots of perks and benefits for our employees

 

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