Center General Manager

Management | Dipost 3 bulan yang lalu | Perusahaan sudah merekrut 3 bulan yang lalu
Wall Street English Indonesia


Industri : Education Management

Fungsi : Management

Gaji : Login untuk melihat gaji

Pengalaman : Manager / Senior Manager / Department Head


Wall Street English - Our WHY


Our vision is to be the preferred choice of English language enrichment for adults. We exist to make Indonesians more competitive through English. Our belief is that the ability to communicate confidently in English will open opportunities which is why we work endlessly in achieving our mission to empower with self-confidence to communicate effectively in English and therefore enrich lives.


We believe that in order to deliver on our mission, English must become part of one’s lifestyle. The WSE Experience and method is built based on this philosophy. WSE is NOT a school and does not sell English courses. WSE does NOT have students, we have members. WSE DOES NOT have teachers, we have English Trainers.


Wall Street English Indonesia is a Community that believes if you communicate in English with Confidence, you will have a world of Opportunity. WSE Indonesia’s brand values are Confidence, Community, Opportunity.


Position: Center General Manager

Reports to: President Director


As Center General Manager you will be responsible for maintaining and developing the center’s business, operational and service success in one of our centers. You will lead & manage a multi-cultural sales and experience (didactic) team effectively towards meeting and exceeding prescribed sales, operational and quality goals. This will mean leading, motivating, training and inspiring a team of very varied profiles, as well as creating a work environment that encourages teamwork, commitment & success.


Additionally, acting as the sales team leader providing day-to-day mentoring, coaching, training & oversight to the sales team (may or may not consist of a combination of Sales Managers and/or Personal Consultants). Responsible for managing the continuance of our expansion in terms of number of members as well as enhancing the brand and it’s level of excellence within the local and national English Language market which will be achieved through the delivery of outstanding education and sales consultancy service within your center.


Duties and Responsibilities :

  • Managing a center and ensuring smooth operations and experience delivery to members providing every day management of center
  • Ensure that the Wall Street methodologies and best practices are followed at all times in order to achieve consistency with other centers
  • Working closely with the Center Experience Manager and creating a strong partnership between all departments
  • Lead the sales team and assuring the achievement of agreed upon targets in line with company strategy and vision
  • Ensure the implementation of effective meetings and information sharing structures
  • Work with management to ensure that people development strategies are in place to support retention and excellent growth and development of staff
  • Responsible for overall look and feel of the center, ensuring that it is consistently in line with company standards and members’ expectations
  • Creating and providing timely and accurate reports that track and monitor all KPIs
  • Increase number of leads, shows and members in line with corporate strategy and goals
  • Ensure that member satisfaction and learning levels exceed expected benchmarks
  • Overall responsible for center’s results (sales targets, experience and didactic levels of quality etc.)
  • Identification of key areas of improvement and implementing the correct changes.
  • Assure optimum number of staffing and effective rostering in line with corporate goals
  • Assuring consistent levels of member and staff satisfaction.
  • Budget planning and management based on proper forecasting
  • Providing timely and accurate reports.


  • Bachelors/Master’s degree in business or a related field
  • Minimum 5 year’s sales experience and min. 2 years team management experience (premium B2C product preferred (B2B experience will be a plus but not mandatory))
  • International experience (studies or work related is an advantage)
  • Experience managing a result/target oriented business to drive profitability
  • P&L responsibility
  • Strong people management skills
  • Excellent interpersonal style – with cultural sensitivity to deal with diverse nationalities.
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices
  • Strong leadership skills and project management skills
  • Ability to work with across all levels in an organization and with external vendors
  • ‘Entrepreneurship’ characteristics – gets things done!
  • Creative thinker and team player
  • “Can do” personality
  • Detailed oriented
  • Fluency in English both verbal and written is mandatory
  • MS Office/IT literate

Keahlian yang dibutuhkan

People Management
Business Strategy


  • Competitive salary and generous bonus scheme.
  • Medical insurance.
  • Free unlimited access to Wall Street English course.
  • Clear opportunities for promotion and career development.
  • Community events sponsored by Wall Street English.
  • Professional, fun, and exciting work environment.

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